Commercial Lines Customer Service
Listed on 2026-07-01
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Insurance
We are seeking a Commercial Lines Customer Service Representative (CSR) to assist our team in supporting a well‑established, high‑retention, and profitable book of commercial insurance clients. This position focuses on client service, policy administration, and account support within a professional, team‑oriented agency environment.
This is an excellent opportunity for someone who enjoys client interaction, values accuracy and organization, and wants to build a stable, long‑term career in the insurance industry.
Key Responsibilities Client Service & Account Management- Provide day‑to‑day service and support for commercial insurance clients
- Respond promptly to client requests, coverage questions, and policy service needs
- Maintain strong client relationships through professional and timely communication
- Support account managers and producers in servicing accounts
- Process endorsements, audits, cancellations, reinstatements, and policy changes
- Prepare certificates of insurance, binders, , and policy summaries
- Order and review loss runs and motor vehicle reports (MVRs)
- Assist with invoices, finance agreements, audits, and related documentation
- Ensure accurate data entry within agency management systems
- Maintain accurate records and documentation
- Follow agency procedures designed to minimize errors and omissions exposure
- Resolve routine administrative and customer service issues efficiently
- Experience in commercial insurance service preferred.
- Understanding of Commercial Lines CSR responsibilities is a plus
- Strong organizational and time‑management skills
- Excellent written and verbal communication skills
- Detail‑oriented with strong accuracy and follow‑through
- Ability to manage multiple priorities in a fast‑paced environment
We welcome both experienced insurance professionals and motivated entry‑level candidates who are eager to learn. This role offers:
- Management of an established book of business
- Stable, long‑term career opportunity
- Ongoing learning and professional development
- Collaborative and supportive team environment
Apply today to join a team focused on professionalism, collaboration, and delivering exceptional client service.
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