Workers' Claims Adjuster

Job Summary

We are seeking a highly capable Workers’ Compensation Claims Adjuster to join our Claims team and work from one of our office locations in Rockwood, PA;
Omaha, NE;
Richmond, VA; or Springfield, MO. The role focuses on adjudicating workers’ compensation indemnity and medical-only claims mainly for the mining industry, with emphasis on federal black lung program claims. The position reports to a manager based in Texas and requires 100% on‑site presence during standard business hours.

• Adjudicate indemnity and federal black lung workers’ compensation claims of higher technical complexity under technical direction and within authority limits.
• Adjudicate medical-only claims reported by the account.
• Provide laser‑focused customer service to clients, insurants and brokers, developing meaningful, long‑lasting connections.
• Resolve general but non‑complex issues while understanding broader related matters.
• Report to claims management, loss control and underwriters on claims trends and developments.
• Identify loss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management.
• Investigate claims promptly and thoroughly, including interviewing all involved parties.
• Manage claims in litigation and ensure timely resolution.
• Create and review reserves per Argo’s reserving policy.
• Coordinate assignment of expertise resources for case resolution.
• Prepare reports and file documentation.
• Apply creative solutions to achieve the best financial outcome.
• Settle straightforward claims according to authority limits and company procedures.
• Negotiate cost‑effective solutions within own limits using a range of styles.
• Prioritize workload, process mail, and complete telephone and written correspondence.

• Practical knowledge of workers’ compensation claims and a strong customer service focus.
• Bachelor’s degree from an accredited university required; or four years of general work experience for trainees.
• For Associate Adjuster or Adjuster candidates: two or more insurance designations or four additional years of related experience may substitute a degree.
• Minimum of two years’ experience adjudicating indemnity workers’ compensation claims for Adjuster level; one year for Associate Adjuster.
• No experience required for trainees (unless substituting a degree).
• Knowledge of IL, IN, KY, NY, PA, and VA jurisdictions is a plus.
• Must be licensed in KY and NY, or be able to obtain a license within 90 days of hire.
• Strong business acumen, ability to exercise independent judgment, and focus on execution.
• Excellent negotiation skills, with trainees receiving training and independent judgment expected for higher levels.
• Proficient in MS Office Suite and other business software.
• Polished written and verbal communication; fluent English required.
• Desire for continued professional development through continuing education.

We are an Equal Opportunity Employer. We do not discriminate on the basis of age, ancestry, color, gender, gender expression, gender identity, genetic information, marital status, national origin, citizenship, disability, HIV and AIDS, religious creed, sex, sexual orientation, military or veteran status, or any other characteristic protected by law. We encourage applicants from all backgrounds to apply. Applicants must be legally authorized to work in the United States.

At this time we cannot sponsor or assume sponsorship of employment visas.

We offer a performance‑based compensation package, including incentives, a comprehensive benefits program – health, dental, vision, 401(k) with company match, paid time off – and professional development opportunities.