Account Associate

Location: Bowling Green

About ECBMECBM is a distinguished, family-owned and privately-operated insurance brokerage and consulting firm that has served clients for over 50 years. Based in Media, PA, with additional Pennsylvania locations, our sole mission is to serve our clients and employees—not shareholders—ensuring a transparent and client-first approach.

We specialize in complex insurance solutions across Commercial Lines, Workers' Compensation, Employee Benefits, and Cyber Liability. ECBM operates on core values of Empathy, Loyalty, Accountability, Tenacity and Energy, which drives our team to provide the highest level of service and problem-solving for client challenges. We are proud to have been a Best Place to Work in Insurance recipient for eight consecutive years.

About the RoleECBM is looking for a Personal Lines Account Associate to join out team! The Account Associate will assist team members maintain assigned clients. Promote ongoing client loyalty through adherence to ECBM service standards. Provide technical and processing support to clients and team members

Prepare initial Renewal Survey for account management review as required for renewals.

Update AMS and other agency systems with renewal information and prepare initial renewal applications for account management review.

Prepare loss summaries for account management. Assist in ordering any missing loss runs.

Perform system renewal needs within ECBM standards.

Review certificate list with client renewal information and delete unnecessary or uncovered certificate holders.

Provide binding documents, , filings, account income forms, and other required documentation.

Provide surplus lines filing support.

Assist with preparation of allocations, spreadsheets, dummy bills.

Monitor Flood and Bond renewals

Notify other departments of client service needs or important policy conditions, including but not limited to accounting, claims, etc.

Order and review policy changes on assigned clients.

Participate in Reporter functions as designated

Process and invoice audits

Provide back up to Quality Management Team for processing functions for assigned book of business. Adhere to ECBM quality and performance standards in a manner that promotes ongoing client satisfaction.

Provide rating support to account managers including state fund or assigned risk programs in Workers’ Compensation and Automobile.

Assist all clients, departments or associates when required to maintain firm’s relationships and good standing.

Coordinate policy delivery (electronic and/or paper copies) to clients

Special Projects as assigned by Management.

Qualifications:

College degree, high school diploma or equivalency required.

Must have good communication skills, both verbal and written.

Attention to detail is required as well as ability to process high volume of transactions.

Property Casualty Agent’s License required within 12 months of starting position.
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