Account Manager, Personal Lines - Hybrid (Langhorne, PA)

Personal Lines Account Manager

One Digital is seeking an experienced and knowledgeable Personal Lines Account Manager to service existing clients and help develop new client relationships. Account Managers serve as an important business contact for the client and are responsible for client success and satisfaction.

Primary Duties and Responsibilities

• Build strong relationships with clients to maintain existing business and to acquire new accounts by consistently providing prompt, accurate, and courteous service.
• Process new and renewal business, endorsement requests, proofs of insurance, and review policies and endorsements for accuracy and relevance.
• Correspond in a professional manner with insurance companies and clients to update, obtain or verify necessary information for account servicing.
• Accurately answer client questions about their insurance coverages and needs.
• Accurately answer insurance company underwriting questions about client accounts.
• Assist with claims processing when applicable.
• Assist with marketing when applicable.
• Keep informed about new coverages and products.
• Handle tasks in a manner which comply with the agency's quality control standards.
• Continue to look for opportunities to make new sales and cross sell when in contact with clients.

Other Responsibilities:

• Enroll in annual continuing education to stay updated on changes within the insurance industry.
• Perform other specific duties and projects as assigned by team manager.
• Pursue a program of personal and professional development.

Qualifications and Skills:

• A current property and casualty insurance license is preferred however One Digital is willing to assist with licensing for the right applicant.
• A high school diploma, two years of college or two years of experience in the insurance industry is preferred.
• Experience with Microsoft Office products including Outlook, Word, Excel and Teams.
• Strong respect for confidentiality and attention to detail.
• Strong time management skills.
• Excellent written and oral communication skills.
• Ability to understand and analyze insurance coverages, forms and policies.

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company's performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs.

You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

One Digital is an equal opportunity employer. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

One Digital provides equal employment opportunities to all employees and applicants for employment regardless of their protected characteristics. We will consider qualified applications with arrest or conviction records for employment. Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment.

One Digital understands the immense responsibility and opportunities provided by artificial intelligence. We utilize advanced AI technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience.

However, AI does not replace the humans in our process.

Thank you for your interest in joining the One Digital team!