Senior Manager, Client Service

Sr. Manager, Client Service

At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a Senior Manager, Client Service, you'll help build trusted client relationships, deliver exceptional service, and provide proactive guidance that helps clients confidently navigate an evolving risk landscape.

Responsibilities include leading, coaching, and developing Commercial Lines Account Managers and Client Service Coordinators to achieve service, retention, and performance goals; overseeing departmental operations, establishing clear expectations, and implementing process improvements that enhance efficiency and client outcomes; maintaining strong client relationships by providing strategic account oversight and ensuring exceptional service delivery; managing complex Commercial Property & Casualty accounts, serving as a primary point of contact and trusted insurance advisor;

collaborating with producers, claims resources, and internal teams to support account retention, cross-selling initiatives, and business growth; overseeing renewal and marketing activities, including submission preparation, proposal development, quotation review, and carrier negotiations; monitoring workloads, conducting team audits, and identifying opportunities to improve service standards, productivity, and scalability; and promoting a collaborative, high-performing culture through coaching, performance management, problem-solving, and effective communication.

Required qualifications include a Bachelor's degree in Business Administration, Marketing, Sales, or a related field, or equivalent professional experience; 10+ years of experience within the Commercial Lines insurance industry; demonstrated leadership experience managing and developing client service teams; strong communication, negotiation, relationship-building, and interpersonal skills; ability to manage multiple priorities in a fast-paced environment while maintaining exceptional client service standards; and proficiency with Microsoft Office and agency management systems.

Licensure (if applicable) includes an active Property & Casualty Insurance License and the ability to maintain all required licenses and continuing education requirements.

Preferred qualifications include experience with Applied Epic agency management system; experience leading Commercial Lines service operations within an insurance brokerage environment; strong knowledge of account management, renewals, marketing, claims coordination, and carrier relationships; proven success implementing operational efficiencies, process improvements, and scalable service models; and professional designations such as CIC, CISR, CRM, CPCU, ARM, or similar.

Compensation includes a salary range of $,000 annually and bonus eligibility of no.

Benefits include medical, dental, and vision insurance; life and disability coverage; 401(k); generous paid time off; and professional development and career growth opportunities.

This position is a hybrid role with consideration for fully remote candidates. Travel requirements may include occasional travel to support office implementations, training, and collaboration with project teams.