Commercial Lines Account Manager

Job Details

Grove Chambersburg Office - Chambersburg, PA 17201

Provide prompt, accurate, and courteous service to clients, producers, and company personnel in a professional and positive manner. Handle all tasks associated with obtaining, maintaining, expanding, and servicing existing accounts in accordance with all agency procedures and carrier guidelines. This includes processing applications, policy changes, account reviews and renewal remarkets, up‑selling existing policies, and cross‑selling new policies. Support company growth by working with producers, management, and other personnel on special projects or duties as directed.

• Work with Account Executive and/or Department Lead for guidance and training on all aspects of servicing clients.
• Primarily responsible for small to mid‑size commercial lines accounts.
• Process all applications, policies and endorsements for clients, review for accuracy.
• Update policy accounts with most current information as received.
• Review renewals for significant changes, alert producer as needed.
• Follow up on notices of non‑payment per agency procedures and notify producer of cancelled/expired policies for rewrite.
• Respond to carrier memos and process any necessary updates.
• Prepare and process requests for , evidence of property, certificates of insurance, and binders.
• Process claim reports according to carrier procedures or forward to Liberty claims department as needed.
• Process agency bill renewals and invoicing.
• Review monthly Aged Accounts Receivables Report provided by accounting department.
• Inform producers of all important activities on their accounts.
• Offer a cross‑sell to every client that has only one line of business with the company.
• Quote higher limits and coverages when processing endorsements for potential up‑sell.
• Market renewal business as appropriate, alert producer of possible rewrite.

• Service company and clients in a manner to avoid potential exposure to E&O claims.
• Alert management of incidents that may require management assistance or approval.
• Respond to phone calls and e‑mails within an acceptable timeframe not to exceed 24 hours.
• Process client requests (e.g., , certs, binders) within 24 hours of request.
• Maintain current, consistent, detailed documentation on all client activity, phone conversations, and correspondence in AMS
  360 or Epic.
• Utilize AMS
  360 or Epic suspense system to follow up on outstanding items in a timely manner to avoid overdue situations.
• Prioritize workload and request assistance as necessary to reduce backlog.
• Participate with management and other departments/personnel on special projects and other duties as needed.
• Keep current on rates, forms and coverage changes through bulletins, trade publications, and seminars.
• Participate in seminars and classes for skill and knowledge development.

• High school diploma or equivalent is required; college degree preferred.
• Active DOI P&C License required.
• Professional designation is a plus.
• Experience with EZLynx preferred.
• Knowledge of AMS
  360, Epic, or similar agency management system.
• Good listening skills, attention to detail, and a positive attitude are essential.
• Knowledge of commercial insurance and products.

We are an equal opportunity employer.
* Qualified applications with arrest or conviction records will be considered for employment. For positions that require a state insurance license, applicants must meet the state licensing requirements as required by the applicable DOI, must not have been disqualified or barred from licensure, and must not have been prohibited from conducting the business of insurance under Title 18 U.S. Code, §§1033 and 1034 to qualify for that role.