Parts & Support Technician

Parts Requirements

• Receive Phone Calls from the Field (Customers in Need)
• Return Calls and Texts Promptly
• Identify Parts to Replace VIA Photos & Parts Breakdowns
• Packing & Organizing Parts to Ship
• Sending/Texting Tracking Info for Customers
• Invoicing and Recording Payments Online
• Filing Misc. Documents (Tax Exemption for Rental Facility Parts)
• Communicating with Purchasing to Replace Parts

• Troubleshooting Customer Issues
• Receive Cold Phone Calls
• Communicating with Engineers to Fix Issues
• Communicating with Sales to Understand Customer Relations
• Call/Text/Facetime Customers to Resolve
• Book Occasional Freight to Return Machine if Needed

• Test Run Machines for QC (Checklist Provide for New Machines)
• Identify Reoccurring Issues and Prescribe Changes
• Track Potential Issues and Work with Team for Change
• Small driving tasks during business hours
• Drive to UPS for “Emergencies”
• Drive for Parts or Supplies in “Emergency”

• Energetic and Motivated
• Willing to Learn
• Competent with Machinery
• Competent with Computer & iPhone
• Able to Lift and Handle 50+ lbs.
• Professional with Customers
• Mechanically Inclined
• Able to Multitask
• Willing to work 45-50 hours a week
• Able to Work as a Team