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Parts & Support Technician
Job in
Kirkwood, Lancaster County, Pennsylvania, 17536, USA
Listed on 2026-06-02
Listing for:
Plaintalentconnection
Full Time
position Listed on 2026-06-02
Job specializations:
-
Language/Bilingual
Technical Support
Job Description & How to Apply Below
Parts Requirements
- Receive Phone Calls from the Field (Customers in Need)
- Return Calls and Texts Promptly
- Identify Parts to Replace VIA Photos & Parts Breakdowns
- Packing & Organizing Parts to Ship
- Sending/Texting Tracking Info for Customers
- Invoicing and Recording Payments Online
- Filing Misc. Documents (Tax Exemption for Rental Facility Parts)
- Communicating with Purchasing to Replace Parts
- Troubleshooting Customer Issues
- Receive Cold Phone Calls
- Communicating with Engineers to Fix Issues
- Communicating with Sales to Understand Customer Relations
- Call/Text/Facetime Customers to Resolve
- Book Occasional Freight to Return Machine if Needed
- Test Run Machines for QC (Checklist Provide for New Machines)
- Identify Reoccurring Issues and Prescribe Changes
- Track Potential Issues and Work with Team for Change
- Small driving tasks during business hours
- Drive to UPS for “Emergencies”
- Drive for Parts or Supplies in “Emergency”
- Energetic and Motivated
- Willing to Learn
- Competent with Machinery
- Competent with Computer & iPhone
- Able to Lift and Handle 50+ lbs.
- Professional with Customers
- Mechanically Inclined
- Able to Multitask
- Willing to work 45-50 hours a week
- Able to Work as a Team
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