Customer Success Enablement Engineer

Customer Success Enablement Engineer – Valley Green, PA

Location:

Valley Green, PA. Wage:
Depends on Experience. This role is part of Amphenol Communications Solutions (ACS), a division of Amphenol Corporation that specializes in high‑speed interconnect solutions. The Customer Success Enablement Engineer delivers high‑quality technical training for HSIO CN products to customers, partners, and internal teams, ensuring correct installation, handling, operation, and troubleshooting.

• Customer‑Focused Mindset:
  Delivers training that directly addresses customer needs and real‑world use cases.
• Technical Confidence:
  Comfortable explaining complex technical concepts to diverse audiences.
• Clear Communicator:
  Engages learners through structured, clear, and effective instruction.
• Hands‑On Approach:
  Enjoys demonstrations, practical exercises, and real‑world scenarios.
• Collaboration:
  
  Works closely with content creators, engineers, and customer‑facing teams.
• Process & Quality Awareness:
  Naturally observes manufacturing and assembly environments to identify incorrect practices, process variation, or handling risks that may impact product reliability or yield.
• Adaptability:
  Adjusts delivery style based on audience, product maturity, and training environment.
• Ownership & Accountability:
  Takes responsibility for the quality, effectiveness, and consistency of training delivery and field enablement.

• Deliver instructor‑led technical training sessions, including workshops, classroom training, webinars, and on‑site customer sessions.
• Ensure participants understand product specifications, installation procedures, handling requirements, and troubleshooting methods.
• Conduct live demonstrations and hands‑on exercises using HSIO CN products, tools, and test equipment.
• Reinforce best practices and proper usage through practical examples.
• Observe and review manufacturing and assembly processes during on‑site customer, OEM, and contract manufacturer engagements to identify improper practices, handling risks, or process conditions that may contribute to product damage, defects, or yield loss.
• Collaborate with Engineering, Quality, and manufacturing partners to troubleshoot process‑related issues and support defect‑reduction efforts through application‑focused guidance aligned with approved HSIO CN best practices.
• Document observations, recurring issues, and improvement opportunities, and communicate findings to the appropriate HSIO CN stakeholders to support timely evaluation, corrective actions, retraining, or process updates.
• Work closely with the Customer Application Content Specialist to review, validate, and continuously improve training materials.
• Provide feedback based on live training experiences and learner questions.
• Participate in NPI knowledge transfer and readiness activities.
• Partner with Engineering, NPI, Product Management, Quality, and the Customer Application Content Specialist to stay current on product changes, lessons learned, and field issues.
• Support cross‑functional evaluation and resolution of application‑ or manufacturing‑related issues identified during training delivery and on‑site engagements.
• Tailor training delivery to different audiences, including customers, partners, and internal teams.
• Capture feedback, common challenges, and improvement opportunities to enhance training effectiveness.
• Support customer onboarding, certification programs, and internal enablement initiatives.
• Act as a trusted technical training resource during customer engagements and events.
• Provide bilingual (Spanish and English) training delivery to support customer and manufacturing enablement across North America, including the USA, Canada, and Mexico.

• Improved consistency and effectiveness of customer and contract manufacturer training delivery, resulting in correct product installation, handling, and usage.
• Early identification and escalation of manufacturing or assembly practices that could contribute to product damage, defects, or yield loss, enabling timely corrective action through cross‑functional collaboration.
• Positive feedback from customers, OEMs, and internal stakeholders regarding…