Manager, Demand & Supply Planning

Primary location: Lancaster, Pennsylvania

Relocation offered: No

Employment status: Full-Time

Travel: 11%‑25%

Non-compete: No

The estimated base salary range for this role is $130,000 to $165,000 per year. Individual pay is based upon location, skills and expertise, experience and other relevant factors

• Lead the monthly demand planning process in alignment with Sales and Marketing
• Develop and maintain statistical forecasts using historical data, market trends, and customer insights
• Analyze forecast accuracy and drive continuous improvement to enhance reliability
• Oversee distribution center operations, including 3rd party logistics and west coast DC performance
• Manage inventory flow, transportation coordination, warehouse efficiency, and cost control
• Lead and develop distribution teams through performance metrics, training, and continuous improvement initiatives
• Ensure customer requirements are met by achieving service metrics such as Perfect Order and Fill Rate targets
• Partner with operations and cross-functional teams to mitigate risks and resolve service disruptions
• Manage extended lead time issues and proactively communicate across the organization
• Translate demand forecasts into production and supply plans across multiple manufacturing sites
• Balance supply and demand to optimize service levels, inventory turns, and production efficiency
• Develop and communicate the Aggregate Production Plan aligned with business objectives
• Monitor and manage finished goods and raw material inventory levels
• Identify and mitigate risks related to stockouts, excess inventory, and capacity constraints
• Collaborate with Procurement and Operations to ensure material availability and production readiness
• Support the Sales & Operations Planning (S&OP) process to align cross-functional stakeholders
• Develop KPIs and dashboards to track forecast accuracy, inventory health, and service performance
• Use data analytics to identify trends, gaps, and improvement opportunities
• Support digital transformation initiatives to enhance planning capabilities
• Lead and supervise 1-2 direct reports

• Strong analytical and problem-solving skills with high attention to detail
• Proven ability to align demand, supply, and production planning in a complex environment
• Strong understanding of S&OP processes, forecasting, and inventory optimization
• Ability to manage multiple priorities and make data-driven decisions
• Excellent communication and collaboration skills across Sales, Operations, Finance, and Distribution
• Ability to drive continuous improvement and enhance planning accuracy and efficiency
• Strong leadership capability with experience developing and guiding teams
• Proactive mindset focused on service, cost optimization, and operational performance

• APICS or similar supply chain certification
• Strong experience with ERP systems such as SAP and advanced planning tools
• Experience supporting multi-site manufacturing or distribution networks
• Proven ability to improve forecast accuracy, inventory turns, and service levels
• Experience leading or supporting digital transformation or advanced analytics initiatives
• Background in manufacturing or industrial operations
• Demonstrated success in driving cross-functional alignment through S&OP processes

• Bachelor's degree in:
  • Supply Chain
  • Business
  • Engineering
  • Or related field
• 5+ years of experience in:
  • Demand planning
  • Supply chain
  • Production planning
• Experience in manufacturing or industrial operations preferred
• Proficiency in:
  • ERP systems (e.g., SAP)
  • Planning tools and data analysis
• Strong knowledge of:
  • S&OP processes
  • Forecasting methodologies
  • Inventory optimization
• Willingness and ability to travel up to 20% to support distribution centers and manufacturing operations (including coordination with multi-site and west coast distribution operations)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.

Armstrong is committed to engaging a diverse, purpose‑driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

If you need assistance or an accommodation due to a disability, you may contact us at AWI talent acquisition via email and let us know the nature of your request and your contact information. Requests for…