Order Management & Planning Specialist

Location: Yocumtown

The Customer Service & Planning Specialist plays a critical role in supporting
customer satisfaction, operational execution, and supply chain coordination
within a fast-paced manufacturing environment. This position serves as a key
liaison between customers, internal business teams, and global manufacturing
operations to ensure accurate order management, inventory visibility, demand
planning support, and timely issue resolution.

This individual will manage customer needs from order placement through
fulfillment while balancing inventory requirements, supply constraints, and
operational priorities. The role requires strong attention to detail, excellent
communication skills, and the ability to adapt quickly in a dynamic environment
where priorities may shift rapidly.

The ideal candidate brings experience in customer service, purchasing, inventory
management, planning, supply chain coordination, or operational support and
thrives in an environment requiring urgency, professionalism, and
cross-functional collaboration.

This position is onsite and intended for candidates local to the Etters, PA
area.

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- Key Responsibilities

Customer Service & Account Management

Serve as a primary point of contact for customer inquiries related to
orders, availability, shipment status, lead times, and escalations.
Build strong customer relationships through responsive communication and
professional problem-solving.
Handle customer concerns with urgency while maintaining a high level of
professionalism.
Monitor high-priority customer issues and coordinate resolution across
internal teams.
Support customer account activities including order tracking, shipment
visibility, and issue management.
Maintain communication with customers and internal stakeholders to provide
updates and ensure service expectations are met.

Planning, Purchasing & Supply Chain Coordination

Support purchasing activities, order planning, inventory tracking, and
supply coordination.
Monitor inventory levels and collaborate with planning and manufacturing
teams to align supply with demand.
Review purchase orders, customer requirements, and inventory availability to
support fulfillment execution.
Coordinate with manufacturing sites and global teams to ensure operational
continuity.
Track shipments, inventory movement, and material flow to support customer
commitments.
Assist with forecasting activities and planning adjustments based on
changing customer demand.

Order Management & Operational Execution

Process and maintain customer orders accurately using ERP and business
systems.
Review shipping requirements and delivery schedules to support on-time
performance.
Monitor order activity and proactively identify delays, shortages, or
fulfillment concerns.
Partner cross-functionally with Customer Service, Supply Chain,
Manufacturing, Sales, Product Management, and Operations teams.
Support operational execution activities requiring quick decision-making and
strong organizational skills.

Data Management & Reporting

Maintain accurate customer, inventory, and order data within business
systems.
Utilize Microsoft Excel and reporting tools to analyze trends and support
operational decisions.
Monitor key service metrics and operational performance indicators.
Ensure attention to detail across system transactions, inventory records,
and planning activities.

Global Collaboration

Communicate regularly with global teams including India, China, and Mexicali
manufacturing operations.
Coordinate activities across multiple business functions and time zones.
Build effective working relationships with internal and external partners to
support customer success.

Qualifications

Preferred Experience

5+ years of experience in Customer Service, Supply Chain, Planning,
Purchasing, Operations, Inventory Management, Manufacturing Support, or related
business functions.
Manufacturing experience preferred but not required.
Experience managing customer orders, inventory tracking, purchasing
activities, or supply chain coordination strongly preferred.
Experience working in fast-paced operational environments where priorities
shift quickly.
ERP experience preferred (QAD…