Field Service Technician

Field Service Technician

Carel USA is looking for a Field Service technician who is able to travel and provide technical support to our valued refrigeration controls customers. This person would be responsible for troubleshooting complex refrigeration systems in large retail supermarkets as well as large adiabatic and isothermal humidifiers. The successful candidate will have a strong HVAC/R C background and solid knowledge of controls.

Familiarity with automation protocols is a plus.

Essential duties and responsibilities include the following. Other duties may be assigned. Responsibilities and activities may change at any time with or without notice.

• Actively involved with design and implementation of complete control solutions with contractors in the retail market which would improve cost, energy consumption, and food quality.
• Supports commercial efforts such as; but not limited to, technical training, installation, and commissioning, troubleshooting and/or general guidance to OEMs/Contractors involved with large, retail supermarket refrigeration systems.
• Participates in overall product strategy, development, and manufacturing coordination for new and emerging products and/or software based on application need and/or demand.
• Collaborates with a wide variety of functional areas such as sales, engineering, marketing, manufacturing, and operations to develop and provide product definitions responsive to customer needs and market opportunities.
• Take and handle customer calls when not traveling.
• Support Walmart with 24/7 on-call phone support when scheduled.

Competencies

• Ability to troubleshoot large, complex refrigeration systems involving the integration of Carel control systems.
• Ability to troubleshoot large adiabatic and isothermal Carel Humidifiers
• Problem Solving
  - Identifies and resolves problems in a timely manner;
  Gathers and analyzes information skillfully;
  Develops alternative solutions;
  Works well in group problem solving situations and independently.
• Teamwork
  - Balances team and individual responsibilities;
  Gives and welcomes feedback;
  Contributes to building a positive team spirit;
  Puts success of team above own interests;
  Able to build morale and group commitments to goals and objectives;
  Supports everyone's efforts to succeed.
• Professionalism
  - Approaches others in a tactful manner;
  Reacts well under pressure;
  Treats others with respect and consideration regardless of their status or position;
  Accepts responsibility for own actions;
  Follows through on commitments.
• Quality
  - Demonstrates accuracy and thoroughness;
  Looks for ways to improve and promote quality;
  Applies feedback to improve performance;
  Monitors own work to ensure quality.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Mechanical and/or Electrical background with HVAC/R experience troubleshooting large retail supermarket systems; 4-5 years a significant plus. Computer literacy required.

Language Skills

Sufficient skills for technical letter writing required.

Good verbal skills sufficient to communicate to various levels in the industry.

Reasoning Ability

High degree of technical aptitude required.

Certificates, Licenses, Registrations

HVAC/R, or ASHRAE certifications or registrations are a plus.

Supervisory Responsibilities None

Physical Demands

The ability to stand 8+ hours a day. The ability to reach and bend. The ability to lift, pull, push. Dexterity is required. The employee must be able to work in a state of constant alertness and in a safe manner. Travel Ability is 75%. Availability Monday-Sunday

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Typical Office, Manufacturing and Retail Supermarkets settings are visited in this role.

CAREL is an Equal Opportunity employer