Underground Plumbing Manager

Location: Gibsonia

About the Role: The Underground Plumbing Manager is responsible for overseeing daily operations, optimizing technician performance, managing resources and materials, and ensuring a high level of customer satisfaction. You'll partner with leadership to drive results, improve processes, and build a high-performing team that delivers top-quality underground plumbing services to our residential customers.

About Us: At McVay Plumbing, Heating & Cooling we hire the best of the best! Each and every McVay team member is committed to providing our customers with the highest level of expert service in a friendly and professional manner. We are incredibly proud of our team members and want you to know that it is our goal to provide 5-star service to every customer, every day.

Key Responsibilities:

• Manage day-to-day operations of the underground plumbing and sewer & drain teams.
• Ensure technicians are scheduled appropriately based on skill and job requirements.
• Oversee training, coaching, and development of field staff to drive performance in sales, service, and safety.
• Collaborate with service supervisors to evaluate technician capabilities and align them with project needs.
• Monitor and manage labor and material costs to stay within budget and improve operational efficiency.
• Track KPIs and lead weekly performance reviews with the team; coach for continuous improvement.
• Maintain relationships with key partners including realtors, municipal staff, inspectors, and subcontractors.
• Order and manage materials, ensure timely deliveries, and confirm inventory readiness before dispatching jobs.
• Partner with dispatch, call center, and sales teams to maximize labor capacity and job efficiency.
• Foster a culture of accountability, safety, and quality service delivery.
• Recruit, retain, and develop top underground plumbing talent.
• Act as a mentor and leader, encouraging professional and personal growth.

Qualifications:

• Minimum 5 years of experience managing field technicians in the underground plumbing, sewer & drain, or related residential services industry.
• Proven leadership skills with a track record of building and developing successful teams.
• Strong technical knowledge of sewer and drain systems, residential underground plumbing, and related repair techniques.
• Results-driven mindset with a passion for operational excellence.
• Excellent communication and interpersonal skills.
• Proficient in using smartphones, tablets, Microsoft Office (Word, Excel, Outlook), and service management software.
• Ability to manage budgets, track KPIs, and make data-driven decisions.
• Comfortable working autonomously and leading change within a growing organization.

Interpersonal Qualifications:

• Customer service focus and mindset, putting our employees and Partners first, with excellent ability to communicate and develop relationships.
• Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
• Highly organized, ability to act quickly while still having attention to detail.
• Hold yourself to a higher standard and exhibit a high level of integrity.

Why You'll Want to Work Here:

• Core values that we live every day - not just words on a page : We Win Together, Today Not Tomorrow, Performance Not Politics
• Performance Pay directly tied to results - Get what you deserve
• Benefits you will use - Full medical, dental, and vision packages including fully employer paid options
• Secure your financial future - 401(k) with company match
• Speed and scale - Work with a company that operates at the speed of a start up with the investment backing of institutional investors
• We invest in your future - leadership training that directly results into bigger career opportunities

• Learn on the job - continuous education stipends available

Legacy Service Partners (LSP) is a leading platform of residential HVAC, plumbing, and electrical service providers across the United States. Since our inception in 2021, LSP has partnered with 30+ leading local brands across 16 states, and we are rapidly expanding our footprint.

We exist to serve our Partners and fuel their success. Our role is to create unmatched growth opportunities for our brands so they can better serve…