Plumbing Service Manager

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Full Time Freedom Air and Plumbing, Rockledge, FL, US

4 days ago Requisition

Salary Range: $80,000.00 To $ Annually

Service / Sales Manager / Leader - PLUMBING Division – Freedom Air and Plumbing

Location:

Rockledge, FL 32955

JOIN OUR PLUMBING TEAM LEADER SHIP TEAM! If you are experienced in managing a Team of Techs, and have a positive and enthusiastic approach to customer service, we would like to talk to you. Experience with Residential Customers is preferred? A SERVICE TITAN Pro? Please apply today! Established team in a very busy, growing branch! Competitive Salary & Bonus Program! Please apply today if you know how to drive Sales, KPI's and Performance Metrics!

$80-90k + Bonus and other perks! $110 k + Earnings potential

As the Plumbing Service Manager, you will lead a team of skilled Service Technicians, ensuring top-notch customer service, technical excellence, and operational efficiency. The Plumbing Service Manager manages a team of Plumbing Service Technicians in performing residential heating, cooling, and ventilation duties while delivering outstanding quality of work, great customer service experience, and expected company productivity and performance results. The Service Manager will coach service technicians and drive the team to meet departmental budgets.

The Plumbing Service Manager manages a team of Plumbing Service Technicians in performing the daily service and maintenance operations of plumbing systems within an organization. This role involves managing service technicians, coordinating service requests, ensuring quality standards, and maintaining strong client relationships to achieve customer satisfaction.

• Competitive compensation
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off (PTO) & Paid Holidays
• Company-Paid Life Insurance
• Short-Term & Long-Term Disability
• Employee Assistance Program (EAP)
• Opportunities for advancement in a company that promotes from within

• Minimum of 3 years of Management in sales, or service leadership experience
• Experience in HVAC, plumbing, electrical, or residential home services preferred
• Proven experience leading, coaching, and developing service technicians in a home services environment
• Strong leadership skills with the ability to motivate teams, drive accountability, and inspire high performance
• Track record of improving revenue, customer satisfaction, technician productivity, and overall business performance
• Passion for coaching technicians on both technical skills and customer communication
• Strong understanding of KPI management, performance metrics, and service operations
• Excellent customer service, communication, and conflict-resolution skills
• Experience recruiting, developing, and retaining top-performing teams
• Strong business acumen with the ability to balance customer experience, employee development, and profitability
• Service Titan experience preferred
• Proficiency with Microsoft Office and business reporting tools

• Lead, coach, and develop a team of Service Technicians to deliver exceptional customer service, technical excellence, and strong business results
• Create a high-performance culture focused on accountability, continuous improvement, and delivering a five-star customer experience on every call
• Conduct regular ride-alongs, field coaching, role-playing, and one-on-one development sessions to improve technician performance, communication skills, and customer interactions
• Motivate technicians to achieve and exceed key performance goals, including revenue, average ticket, close rate, maintenance growth, customer satisfaction, and overall productivity
• Recruit, onboard, train, and retain top talent while building a positive and engaged team culture
• Serve as a mentor and leader, helping technicians grow their technical knowledge, confidence, and career opportunities
• Partner closely with Dispatch, Operations, and Branch Leadership to ensure the right technician is assigned to the right call and…