Operations Manager for - Northampton County EMS

Position: Operations Manager for 911 - Northampton County EMS
Location: Nazareth

In order to be considered for this position, applicants must successfully submit a completed application prior to the posting deadline. Applications submitted with incomplete or missing education and/or work experience sections will be considered incomplete and will not be reviewed. These applicants will be disqualified from consideration. The attachment of a resume to the application does not fulfill this requirement and will not prevent incomplete applications from being rejected.

Education and work experience fields must be completed, regardless of the presence of an attached resume.

Once the posting closes, all applications will be reviewed. The information provided on the application will be utilized to determine whether or not each applicant meets the

Minimum Requirements for this position as noted in the

Job Description . We encourage all applicants to provide a comprehensive, concise history of their education, certification, licensing, and employment history. Please read the

Minimum Requirements thoroughly and then demonstrate that you meet these requirements on your application.

For questions regarding this posting, please contact Sherry Christman, Human Resources Analyst at schristman or .

Equal Employment Opportunities - It is the policy of Northampton County to provide equal employment opportunities (EEO) to all persons regardless of race, color, national origin, religion, sexual orientation, marital status, sex, gender identity, gender expression, age, genetic information, disability, or any other status protected by the Pennsylvania Human Relations Act, Title VII of the Civil Rights Act of 1964, the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA) and any other state, federal, or local law.

GENERAL PURPOSE

The Operations Manager for 911 position works in conjunction with the Deputy Director for 911 Operations in the areas of project coordination, policy recommendations, procedure development, communications, daily operations, technology and service solutions, and processes related to the procurement of technological equipment, software, and services. Participates in all aspects of personnel management including hiring, training, scheduling, and performance management. Under direction, the Operations Manager for 911 position has charge of all operational aspects of the communications center and is responsible for the planning, review, and implementation of internal communications procedures to keep staff informed of organizational developments, changes to operational procedures, new policies or guidelines, as well as relevant regulations, industry, and technical developments.

SUPERVISION RECEIVED

This position reports directly to the Deputy Director for 911 Operations.

SUPERVISION EXERCISED

This position is responsible for supervision over the following classifications:
Dispatch Shift Supervisor and Telecommunicator.

In the absence of the Quality Assurance Manager for 911 and the 911 Training Manager, the Operations Manager for 911 exercises supervision over the following classifications as it relates to the duties of the aforementioned positions:
Dispatch Shift Supervisor and Telecommunicator.

ESSENTIAL DUTIES OF THE POSITION

Responsible for the effective scheduling of Dispatch Shift Supervisors and Telecommunicators.

Reviews work schedules routinely to ensure minimum staffing levels are maintained for assigned shift.

Assigns Dispatch Shift Supervisors to investigate complaints and reviews investigation results to ensure information is complete and accurate.

Investigates disciplinary problems, prepares findings and recommendations, and serves discipline as necessary.

Evaluates the performance of Dispatch Shift Supervisors and counsels them in areas where improvement is needed.

Resolves disputes between employees, supervisors, and agency representatives or members of the public.

Reviews requests for procedural changes, identifies possible alternatives, makes recommendations, and prepares drafts.

Composes technical and general materials such as memos, letters, directives, lesson plans, and reports.

Conducts discussion and problem-solving meetings with…