Short Term Disability Unit Leader
Job in
Clarks Summit, Lackawanna County, Pennsylvania, 18411, USA
Listed on 2026-06-15
Listing for:
MetLife, Inc.
Full Time, Seasonal/Temporary
position Listed on 2026-06-15
Job specializations:
-
Management
Risk Manager/Analyst, Business Management, Business Analyst
Job Description & How to Apply Below
Location: Clarks Summit
Location
Virtual, Virtual
Alternative Location(s)
* Posting
Location:
Aurora, Illinois
* Posting
Location:
Oriskany, New York
* Posting
Location:
Bloomfield, Connecticut
* Posting
Location:
Bridgewater, New Jersey
* Posting
Location:
Cary, North Carolina
* Posting
Location:
Tampa, Florida
* Posting
Location:
Omaha, Nebraska
* Posting
Location:
Warwick, Rhode Island
* Posting
Location:
Clarks Summit, Pennsylvania
* Posting
Location:
San Juan, Puerto Rico
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
20-Mar-2026
Job
16360
Description and Requirements
Role Overview :
Ensures that the team achieves or exceeds its business objectives in the areas of Claim Management Accuracy, Customer Centricity and Expense Management. Sets clear expectations of performance according to the Met Life vision and holds the team accountable to those expectations. Ensures that the team has the knowledge, skills, and tools to be successful and provides support as appropriate.
Key expectations:
* Clearly articulate the vision of success, how each role, and individual contributes to that vision, and the specific expectations for each role and individual
* Supports and guides assigned team members to ensure that they have the knowledge and skills, tools, and resources to be successful in achieving those expectations
* Remove barriers to the success of the team or the individual
* Identifies barriers and escalates to senior leaders in the organization as appropriate along with recommended solutions
* Takes accountability for the team they lead and the results it produces for each of the key areas of performance; customer centricity, expense management, claim management accuracy.
* Holds team accountable and provides positive reinforcement to team members that is directly linked to their behaviors and outcomes
* Intervenes as required to address acute gaps in performance, either of individuals on the team, or the team as a whole
* Analyzes data and implements strategies to address root causes of the gaps and monitor strategies
* Identifies and implements strategies to enhance claim management and customer centricity effectiveness and efficiency of their team
* Interacts effectively with claimants and internal/external customers, to understand and service their needs while addressing service issues swiftly
* Drives Claim Management Accuracy and Customer Centricity through support of the QQA Program, claim file reviews and call monitoring
* Achieves all Individual and Team outcomes through the management of their team
Key skills:
* Strong verbal and written communication skills. Ability to articulate clearly to diverse audiences with different styles
* Understanding of the broad business context, to include key business indicators, metrics, customer service scores, etc.
* Influencing and motivation skills
* Corporate courage
* Ability to give and receive feedback in a non-judgmental and non-defensive manner
* Comfort with conflict
* Strong knowledge of Short-Term Disability claim practices and processes performed by the individuals they lead
* Critical thinking skills
* Strategic thinking skills
* Strong listening skills
* Ability to partner
Essential Business Experience and Technical
Skills:
Required:
* 2+ years of supervisory experience demonstrate strong leadership and coaching skills. Extensive knowledge of STD
* Strong analytical and decision-making skills with a focus on producing results. Creative problem-solving abilities and the ability to think outside the box
* Excellent interpersonal and communication skills in both verbal and written form. Excellent customer service skills proven through internal and external customer interactions
* Demonstrated conceptual thinking, risk management, ability to handle complex situations effectively
* Organizational and time management skills, ability to effectively manage multiple systems and technology resources
Preferred:
* Bachelor's degree
* 7+ years of STD Insurance Claims experience
* knowledge of STD, group disability, Workers Compensation, ERISA, Social Security and state laws
The expected salary range for this position is $55,600 - $99,300. This role may also be eligible for annual short-term incentive compensation. All incentives and benefits are subject to the applicable plan terms.
Benefits We Offer
Our U.S. benefits address holistic well-being with programs for physical and mental health, financial wellness, and support for families. We offer a comprehensive health plan that includes medical/prescription drug and vision, dental insurance, and no-cost short- and long-term disability. We also provide company-paid life insurance and legal services, a retirement pension funded entirely by Met Life and 401(k) with employer matching, group discounts on voluntary insurance products including auto and home, pet, critical illness, hospital indemnity, and accident insurance, as well as Employee Assistance Program (EAP) and digital mental health programs, parental leave, paid time off, paid holidays, volunteer time off,…
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