Transportation Services Operations Manager

Overview

The Administrative Operations Manager supports the operations of the Transportation Services office staff at Eisenhower Deck under the direction of the Director of Transportation.

• Perform in a lead support capacity; establish and assign priorities; ensure schedules are maintained and deadlines are met; develop processes and procedures for the department
• Receive, process, and maintain confidential and/or sensitive information and materials; arrange meetings; record, transcribe, and distribute meeting minutes
• Proofread and coordinate creation of various forms; prepare layout and type new/revised forms and reports
• Support the completion of tasks in an appropriate timeline by delegating or completing the work of subordinates when necessary
• Develop and manage staff schedules to maintain appropriate coverage for front counter and virtual service operations
• Monitor employee performance, provide coaching and feedback, and address day‑to‑day personnel matters
• Support recruitment, onboarding, and training of new staff
• Direct and support the administrative tasks of the CSR team to ensure that Transportation Services customers and stakeholders receive appropriate customer service satisfaction

• Coordinate and administer daily, weekly, monthly, and annual workflows supporting Transportation Services operations
• Supervise and execute complex administrative processes, including rate configuration, permit configuration, and specialty permit management
• Oversee and support business functions such as financial reconciliation, payroll processing, and business review preparation
• Coordinate event setup and operational support for Transportation Services programs and campus initiatives
• Manage and prioritize workload distribution across the CSR team to ensure timely and accurate completion of tasks
• Utilize and maintain working knowledge of Transportation Services systems, including T2
  
  Flex, T2
  
  Flex Port, HONK, Park Whiz, and ASANA, to support operational execution
• Ensure compliance with Transportation Services policies, procedures, and regulations in all workflows and transactions
• Monitor workflow performance, identify inefficiencies, and provide recommendations for improvement to the Director of Transportation Services
• Maintain and update standard operating procedures and documentation for recurring administrative processes

• Support the implementation of new processes, systems, and workflow improvements driven by departmental projects
• Execute assigned project tasks, including system updates, testing, and process rollouts
• Partner with project managers, Transportation Services Managers, and IT to implement tools and solutions that improve operational efficiency
• Assist in documenting new procedures and training staff on updated processes
• Provide feedback on process effectiveness and identify opportunities for continuous improvement

• Associate Degree (or equivalent combination of education and experience)
• 4+ years of relevant experience
• Valid driver’s license and successful completion of a motor vehicle records check (required for duties involving motor vehicle operation)
• Successful completion of a background check in accordance with University policies
• Authorized to work in the United States; no sponsorship for a work visa is provided

Salary range: $56,200.00 – $81,500.00.
Benefits include comprehensive medical, dental, and vision coverage; robust retirement plans; paid time off (holidays, vacation, and sick time); and a 75% tuition discount for employees and eligible spouses and children.

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are unable to use our online application process due to an impairment or disability, please contact .