Chief of Staff Carlisle Group; TCG in Lemoyne, Pennsylvania

Chief Of Staff

The Carlisle Group has been retained to find a Chief of Staff. Our preferred client serves the transportation needs of 1000's of mid-state residents daily and their 50+ years of operational history has been excellent. They serve 13 counties, employ over 630 people, and have 380+ vehicles in their fleet.

The position is critical in assisting the organization in meeting the mission of mobility. The impact of public transportation is much deeper than a trip from point A to point

B. They are how people have access to experiences that alter their lives in meaningful ways. Their culture of innovation and stewardship champions that mission. The position is responsible for organizing, driving, and supporting Executive Leadership in Strategy. This leader is responsible for facilitating the Executive Director's vision and ensuring that any business activity the Executive Director wants to accomplish gets done.

This position will have an eye and ability to successfully drive projects forward, identify the bottlenecks or issues, provide the Executive Director with information on the opposing views or challenges, and propose resolutions that enable the project to proceed.

• Achieves the Authority's mission by creating a culture of innovation and best practice in line with the Authority's Vision, Mission, and Strategic Plan by identifying and championing strategic initiatives and opportunities. Partners with the Executive Director and helps to leverage their time by performing various duties based on the Authority's and their shifting and growing needs.
• Shapes the strategic direction of the organization by leading on behalf of, and in partnership with, the Leadership Team, the creation of and the annual refresh of the organizational strategy, in line with the Authority's vision and mission. Ability to develop fluency around the most important issues to the Authority and connect back to how we operate in a strategic manner.
• Drives results by being in line with Executive Director on strategy initiatives, special projects and events that reinforce the Authority's vision and posture.
• Build strong alliances with external organizations, stakeholders, and legislators to advocate and influence the direction of public policy on issues affecting sustainable mobility. Partner with other collaborators to support various "business units" of the organization to promote strategy implementation and risk assessment planning.
• Assists Executive Director to identify priorities, strategically align their time with those priorities, and revisit them regularly to assess progress. Prioritizes issues, engages appropriate resources, and ensures responses and follow-up actions are done appropriately.
• Contributes to the organization's effectiveness by coordinating and working with executive and the senior leadership team to ensure Executive Director's objectives are clear. Streamlines communication between Executive Director and internal departments and ensures communications are disseminated and timely. Monitors Key Performance Indicators and facilitates follow up. Prioritizes conflicting needs; handle matters expeditiously, proactively, and follow through to successful completion, often with deadline pressures.
• Writes and reviews internal communications that are sent out under the Executive Director's name and collaborates with key internal stakeholders as appropriate on messaging content and tone.
• Manages risk around confidential and strategic projects that are of time sensitive importance. Liaising directly with Legal, Human Resources and Executive Director or appropriate parties.
• Identifies best practices and improves internal systems with an eye toward future needs and budget realities. Develops thought leadership around specific topics/emerging practice areas.
• Leads a variety of long-term, cross-organizational projects through project management. Facilitates planning, alignment, execution, and process development/improvement.
• Combines the dynamic roles of strategic planning and innovation, as well as operational follow-through.
• Identifies and nurtures talent across the organization and plays an active role in succession planning and people development initiatives. Build a successful and healthy organization: review, design, and execute improvements to organizational structure, find knowledge and skills gaps, and help address them, design optimal workflows, and align internal processes.
• Contributes to the team by assisting in training employees.
• Support the continued compliance, adherence, routine, and day-to-day functions of the organization's Safety Management System (SMS) in accordance with the Agency Safety Plan (ASP).
• Ensures a customer first focus by monitoring, coaching, supporting, motivating, and developing team members to enable them to deliver to the best of their ability.
• Prepares supporting materials by collecting, analyzing, and summarizing information and trends. Creating and…