Service Manager

Service Manager

Gap, PA

Lead the road and shop teams to keep every service job moving efficiently—from scheduling to invoicing—while delivering the exceptional customer experience Sam's Mechanical is known for.

Why You'll Love Working with Us

• Relationship-Focused Environment:
  Work with a team that values integrity, trust, and knowing customers by name—not a number.
• Positive Work Culture:
  Join a faith-based company that fosters a friendly, respectful, and supportive atmosphere.
• Professional & Stable Setting:
  Enjoy working in a modern facility alongside experienced technicians and knowledgeable staff with a reputation for honest service.
• No Nights or Weekends:
  Maintain a healthy work-life balance with a consistent weekday schedule.
• Opportunity to Grow:
  Be part of a locally owned, growing business that takes pride in doing the job right.

About Us

Sam's Mechanical is a locally owned, faith-based company proudly serving businesses throughout Lancaster County and the surrounding area. As a certified Uni Carriers, Combilift, and Viper Lift Truck dealer, we provide dependable equipment sales, service, parts, and support while building lasting relationships through honest work and exceptional customer care. We take pride in doing the job right and treating our customers and team members with integrity and respect.

What You'll Do as Service Manager

• Communicate with customers to schedule work, provide quotes, and resolve concerns.
• Supervise and schedule service technicians in both shop and field roles while providing the support they need to succeed.
• Train and coach technicians to maintain high standards of quality, efficiency, and customer service.
• Oversee workflow to ensure service jobs are completed on time, within budget, and to customer expectations.
• Collaborate with the Parts and Sales teams to keep operations running smoothly, and customers well served.
• Track key performance metrics and maintain accurate service records to support operational efficiency.
• Assist with budgeting, planning, and staying current on industry trends to help drive the continued success of the service department.

Our Ideal Service Manager

• Industry Knowledge: 3 years of customer service experience required. Experience in the automotive or equipment service industry preferred. Previous leadership experience required.
• Customer Service Mindset:
  Committed to delivering excellent service and building strong relationships with customers and team members.
• Technology
  
  Skills:
  
  Computer savvy, with experience using CRM systems preferred.
• Character & Work Ethic:
  Adaptable, trustworthy, dependable, and self-motivated, with a strong sense of responsibility and follow-through.
• Problem-Solving & Organization:
  Able to troubleshoot issues, stay organized, and manage multiple tasks in a fast-paced environment.
• Physical Requirements:
  
  Able to lift up to 50 lbs. as needed.

What We Offer Our Service Manager

• $75,000-$85,000/year, depending on experience
• Health, Dental, and Vision Insurance
• Paid Time Off and Paid Holidays
• Retirement Plan with a 3% Employer Match
• Short-Term Disability and Life Insurance
• Paid Uniform Service
• Occasional employee training opportunities
• Clean, professional facility with a friendly, faith-based team
• Trusted local business known for honest service and strong customer relationships

To Apply

Service Managers, Equipment Service Managers, Automotive Service Managers, Fleet Maintenance Managers, and Operations Managers seeking a leadership opportunity with a growing, faith-based forklift dealership are encouraged to submit their resume to explore a career with Sam's Mechanical.