Director of Mitigation Manager Operations - Director

Director of Mitigation Manager Operations - Director

Huntingdon Valley, United States | Posted on 05/26/2026

Regional Restoration Operations | Department Buildout | Mitigation Growth Leadership

Implement4 is conducting a confidential search on behalf of a leading regional restoration contractor with a strong legacy in construction and reconstruction. The company is making a strategic pivot to significantly expand its water mitigation division, positioning it as a core growth engine for the business. This is a transformative leadership opportunity for a builder, operator, and cultural leader who can design, launch, and scale a high‑performance mitigation department from the ground up.

The mitigation division currently generates approximately $1M in annual revenue and is on track to reach $5M, with continued growth anticipated. The organization brings strong lead volume, a seasoned field team, an established regional footprint, and executive leadership committed to building a world‑class mitigation operation. The ideal candidate will be a hands‑on leader who respects the existing expertise while instilling discipline, systems, and accountability to support sustainable scaling.

This role is not about maintaining the status quo — it’s about building a future‑ready department where operational excellence, team development, and customer experience are central to success.

The Director of Water Mitigation Operations will lead the strategic development, operational execution, and cultural evolution of the mitigation division across a growing regional restoration business. This individual will be responsible for driving revenue, profitability, team performance, and process maturity across all aspects of water mitigation — from initial response to job completion.

The role requires a leader who can transition a function with strong field talent but limited systems into a structured, accountable, and scalable operation. With a team of approximately 12 experienced mitigation technicians, the Director will build the foundation for long‑term growth by establishing clear standards, career paths, and performance metrics.

This position supports a broad regional service area and requires a leader who can operate effectively across both field and office environments. Candidates should be located within approximately one hour of Huntingdon Valley, PA. Relocation assistance may be considered for the right candidate.

• Build a Winning Culture – Champion the company’s core values — Collaborative, Positive, Authentic, Adaptive — by modeling integrity, empathy, and consistency. Earn trust with experienced technicians while raising the bar on accountability and professionalism.
• Fix Documentation Lapses – Implement standardized, high‑quality documentation practices across all job phases. Ensure consistent moisture mapping, photo logs, drying records, scope notes, equipment tracking, and compliance with internal review protocols.
• Build an Equitable On‑Call Process – Design and manage a fair, transparent on‑call rotation for phone response, dispatching, and emergency technician deployment. Eliminate burnout and ensure consistent, reliable emergency coverage.
• Build a Technician Ladder – Develop a clear career progression framework with defined roles, performance expectations, training milestones, onboarding standards, and advancement pathways to retain top talent and foster long‑term growth.
• Set the Standard and Hold the Standard – Establish expectations, communicate them clearly, and enforce them consistently. Create a culture of accountability that drives performance without undermining morale.

The Director of Water Mitigation Operations will be accountable for the full operational, financial, and cultural performance of the mitigation division.

• Lead and scale the mitigation division across a regional footprint, driving revenue and profitability.
• Manage mitigation crews, crew chiefs, technicians, and estimators with a focus on performance, development, and accountability.
• Improve labor efficiency, crew productivity, and job execution across all active jobs.
• Maintain and…