Senior Director, Workforce Strategy & Operational Excellence

Senior Director, Workforce Strategy & Operational Excellence

Johnson & Johnson Innovative Medicine is recruiting for a Senior Director, Workforce Strategy & Operational Excellence located in Pittsburgh, PA, Horsham, PA or Titusville NJ.

The Senior Director of Workforce Strategy & Operational Excellence is a critical member of the PSC Leadership Board and serves as the executive leader accountable for the enterprise workforce strategy, organizational readiness, operational excellence, and regulatory integrity of a ~1,500-person patient-engagement organization with covered entity status. This role shapes the multi-year operating model, workforce strategy, AI transformation roadmap, and organizational capabilities necessary to support business growth, portfolio expansion, regulatory compliance and exceptional patient and provider experiences.

Through enterprise-wide influence and cross-functional partnership, this leader drives organizational resilience, mitigates business risk, and enables the successful execution of Johnson & Johnson Innovative Medicine's evolving patient engagement strategy. As a member of the PSC Leadership Board, this role is a key successor pipeline position for the Vice President Integrated Patient Access & Services.

• Processes complex analytics and numerous data sources to generate insights and forecasts to shape the near- and long-term strategic staffing needs of the PSC & ATC.
• Shapes the development of advanced workforce management models (demand forecasting, intraday adjustments, utilization optimization) of over 15 unique roles to improve service levels, efficiency and cost performance.
• Translates complex data into strategic recommendations on resourcing, process redesign, training, and technology investments to improve impact on the patient/provider experience.
• Ensures that human capital deployment decisions align with business objectives to deliver high quality exceptional customer for patients and providers experience.
• Establishes PSC/ATC process standards, change controls, SOP/policy development, and knowledge management to ensure flexible and scalable operations.
• Leads executive-level analytics and reporting across the PSC/ATC, including dashboards, operational scorecards, root-cause analyses, and ad-hoc requests designed to identify opportunities for improved impact and future risk mitigation.

• Establishes the enterprise capability-building strategy for PSC/ATC ensuring workforce readiness for future business needs, evolving technologies, AI integration and changing healthcare requirements
• Responsible for engaging with Innovative Medicine Senior Leadership (Sr. Directors & VP) of Learning & Development to represent the needs of PSC and align to the enterprise standards.
• Leads major transformation embedding AI into workflows and ensuring the workforce is prepared for the new operating models
• Establishes metrics, assesses outcomes and drives PSC/ATC learning and development programs to ensure continuous improvement based on technology and market based evolution.

• Serves as executive leader of enterprise compliance governance and risk mitigation ensuring adherence to the numerous state and federal laws governing pharmacy operations and operations as a covered entity (HIPAA, etc)
• Establishes compliance processes, awareness and execution to ensure audit readiness, regulatory adherence, and protection of J&J business integrity and reputation.
• Accountable for interpreting audit (internal & external) findings, disseminating them to business partners and putting appropriate mitigations in place.
• Serves as decision maker on utilization of AI within the PSC/ATC based on enterprise standards and governmental oversight of PHI.
• Institutes and governs Quality Assurance frameworks, monitoring standards, calibration models, and documentation practices that meet internal & external regulatory expectations.
• Shape changes in workforce design, deployment, SOP's and training using QA results to improve business impact and strengthen employee performance and accountability.

• Builds a high performing culture focused on talent acquisition, development and retention designed to minimize…