Vice President, Integrated Patient Access and Services

Vice President, Integrated Patient Access and Services

Johnson & Johnson Innovative Medicine is recruiting for a Vice President, Integrated Patient Access and Services located in Pittsburgh, PA;
Horsham PA or Titusville NJ.

The Vice President, Integrated Patient Access and Services is an enterprise executive accountable for the strategy, performance, and transformation of Johnson & Johnson Innovative Medicine's patient access and support infrastructure. This role owns the end-to-end patient service ecosystem, including contact center operations and a fully licensed non-commercial pharmacy, and serves as a critical strategic lever to drive patient access, experience, and business performance.

As a senior enterprise leader, this role partners with Company Presidents and executive stakeholders to shape strategy, influence key investment decisions, and position PSC as a differentiated capability across therapeutic areas. The VP fosters a purpose-driven culture aligned to the Johnson & Johnson Credo, while advancing innovation through digital, data, and AI-enabled transformation in highly regulated healthcare environments.

Enterprise Strategy & Transformation

• Defines and owns the enterprise-wide PSC strategy, operating model, and long-range roadmap, ensuring alignment to business priorities and lifecycle needs across therapeutic areas
• Holds ultimate accountability for strategic trade-off decisions impacting patient access, customer experience, cost efficiency, and compliance risk
• Leads cross-functional integration across Commercial, Medical, Supply Chain, and Technology to deliver a unified patient engagement and access experience
• Owns and advances PSC's digital, data, and AI strategy, ensuring innovation drives measurable business outcomes while maintaining regulatory integrity
• Establishes PSC as a strategic enterprise capability, embedding services into go-to-market and product lifecycle strategies
• Sponsors enterprise analytics and insight generation, translating patient and customer feedback into actionable improvements in experience, access, and operational performance

Financial Leadership & Operational Performance

• Owns full financial performance of PSC, including OPEX, capital investments, and value realization tied to enterprise revenue impact
• Establishes measurable performance metrics and drives accountability for productivity, service levels, and operational effectiveness
• Leads end-to-end operations across contact center, pharmacy distribution, implementation, and technology enablement
• Ensures scalability, efficiency, and service quality across a large, complex, multi-site organization

Compliance, Risk & Governance

• Holds enterprise accountability for regulatory compliance, risk management, and business continuity across all PSC operations
• Ensures sustained licensure and compliant operation of the non-commercial pharmacy across all jurisdictions
• Leads governance across Legal, Compliance, Medical, and Regulatory functions to ensure adherence to all requirements
• Balances innovation and operational agility with regulatory and legal obligations to enable sustainable growth
• Serves as a senior representative with external regulatory bodies and oversight agencies

Talent, Culture & Leadership

• Defines and operationalizes leadership expectations, fostering an enterprise mindset, accountability, and a CEO-level ownership culture
• Builds and executes a long-term talent strategy, including succession planning, leadership development, and capability
• Leads a multi-layered leadership organization (Senior Directors, Directors, and functional leaders), ensuring strong pipeline and performance outcomes
• Creates a purpose-driven culture aligned with the Johnson & Johnson Credo and Leadership Imperatives, ensuring decisions are grounded in patient, customer, and employee needs

Other:

• Up to 25% domestic travel.
• Other duties as assigned.

• Bachelor's degree in healthcare, operations, business or related field.
• A minimum of 15 years of relevant industry experience in healthcare, biotech, pharmaceutical, specialty pharmacy or contact center environments.
• At least 5 years of senior leadership experience managing large scale patient access programs or call center operations.
• Proven ability to build, scale, and optimize complex operations in highly regulated environments.
• Deep understanding of pharmaceutical industry dynamics, reimbursement models, regulatory requirements (e.g., HIPAA, FDA), and patient access services.
• Proven track record managing budgets, operational metrics, and delivering innovative solutions.
• Demonstrated success leading large, diverse teams in a fast-paced, evolving organization.
• Strong executive presence with exceptional communication, stakeholder management, and decision-making skills.
• Experience leveraging data, analytics and digital tools to drive operational performance.
• Ability to manage multiple priorities in a dynamic environment.

• Advanced degree, master's degree, MBA or other…