District Operations Manager II

District Operations Manager II, Customer Direct

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets. The District Operations Manager II, Customer Direct, will lead a Route Sales Representatives workforce responsible for safely delivering bottled water to commercial and residential customers.

This role champions a strong safety-first culture through training, accountability, and visible leadership, while creating a positive work environment through real-time observation, coaching, and actionable feedback. The DOM II operates with a sense of urgency to ensure operational plans are executed, performance and budget goals are met, and teams remain aligned in consistently delivering a safe, high-quality customer experience.

Salary: $109,105 - $118,679 This role is eligible for an annual bonus.

Health Benefits:

Medical, prescription, dental, vision, flexible spending account (FSA), dependent care flexible spending account (FSA), health savings account (HSA)

Retirement/Investing: 401K with a 5% match, Employee Stock Purchase Plan (ESPP)

Insurance:
Employee Life Insurance, short and long-term disability, critical illness, hospital indemnity, accident insurance, spouse/domestic partner/child life insurance, accidental death and dismemberment

Other great benefits:
Employee discounts, save on auto, home, and pet insurance, tuition reimbursement, paid vacation and sick time, 9 paid holidays and 3 paid floating holidays, paid leave for when you have a baby, adopt a child, or become a foster parent, legal services, identity theft protection, employee assistance program (EAP), adoption reimbursement benefit, FEDlogic, commuter benefits

Key responsibilities include but are not limited to the following:

• Drive customer satisfaction through real-time service oversight, flawless recovery, and daily coaching of Route Sales Representatives
• Champion safety by actively leading and demonstrating behaviors aligned to Primo Brands' Core Safety Principles
• Own execution and adherence to Primo Brands' standards for all branch processes related to customer service, order delivery, and inventory through cross-functional collaboration
• Support the personal and professional development of direct reports through performance objectives and coaching
• Conduct one-on-one meetings with RSRs to review sales activity results and establish corrective plans as needed
• Promote positive employee experience through on-boarding, orientation, and employee engagement activities
• Drive Net Promoter Score and Customer Satisfaction within market through execution of high standards of service and professionalism in all customer interactions
• Responsible for maintaining staffing levels through talent acquisition, development, and retention
• Ensure all team members have the proper product loaded to meet daily delivery commitments
• Share best practices with peer team and leaders to drive productivity improvements and realize cost reductions
• Ensure financially sound decisions to deliver financial plan for area of responsibility
• Serve as key part of the change network by actively leading direct reports through transformational business initiatives

Qualifications:

BA/ BS Degree strongly preferred Experience successfully managing multiple facilities and large teams (e.g. 20+ people) of service, operations, or logistics employees preferred Passion for working safely and demanding safe work behaviors from direct reports Open-minded to change and capable of leading a team through resistance Ability to effectively manage, develop and train direct reports to support the company vision, goals and objectives Excellent written, verbal communication, and interpersonal skills Strong knowledge of financials, financial analysis and Profit & Loss statements Experience managing and anticipating business challenges and changes Prior experience managing a facility/branch preferred Ability to listen and respond to information effectively and influence decision makers Strong sales techniques, communications, negotiation and customer service skills Strong technical ability and knowledge of Microsoft Office Suite, including Word, Excel, PowerPoint and Outlook Ability to meet Company Driver Qualification Policy