Assistant Branch Manager

Assistant Branch Manager

At Community State Bank, we are proud to be an independent, locally managed bank committed to enriching lives and elevating communities. Our vision is to be the preferred financial partner in every market we serve, and we live this out through our core values, F.A.I.R-Friendly, Accountable, Innovative, and Respectful. We believe in empowering our employees to make meaningful contributions, both inside the workplace and out in the community.

Assists the Branch Manager in the management and leadership of the Branch Office. Performs a variety of duties in order to meet the financial and loan services needs of customers in the assigned community market area of which the following are illustrative:

• Works with Branch Manager is establishing growth, sales, and profit objectives for the office; provides input to these objectives and to the manner in which performance will be measured and controlled.
• Ensures that the Branch Office is properly staffed and that the staff is trained to meet customer service needs as well as sales objectives.
• Makes certain that all office operations are performed in accordance with established Bank policies and procedures, either directly or through appropriate manager, e.g., office balancing, control of vault cash, Fed cash ordering/shipping, quarterly PB drawer & vault audits, weekly balancing of ATM, etc.
• Provides for the proper security, maintenance, and cleanliness of the office; supervises the opening and closing of the building and vault; makes necessary provisions for the securing and accounting of negotiable papers.
• In consultation with the Branch Manager, oversees the daily performance with regards to specific sales and customer service goals for each member of the branch team.
• Manages and develops all customer service personnel by providing guidance, direction, leadership and training with respect to the Bank, position, industry, and product knowledge, as well as customer service skills.
• Ensures that all sales and customer service reporting information is provided on a timely basis including but not limited to reviewing daily FED returns & branch NSF decisions.
• Serves as an active member of the office customer service team.
• If needed, makes external sales and customer service calls to present and prospective customers within the office's market area.
• Actively participates in the community in a manner that reflects favorably on the Bank when needed.
• Provides direct service to customers of the Bank with respect to loan products and services; processes loan applications and forward to Mortgage Underwriting for approval or denial.
• Being ultimately responsible for past due and charged off loans, will assist the Resource Recovery Department in the collection process.
• Conducts loan interviews with prospective loan customers, counsels' prospective customers on loan requirements and bank lending policies.

Implements strategies to achieve goals assigned to the office as established in the Branch Administration Department's annual operating plan, assists in the development of the annual budget for the office and adheres to budget parameters.

Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.

Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.; ensures that the department and all personnel adhere to the same.

Performs various duties associated with a Customer Service Specialist & Personal Bankers on a daily basis. (See Job Description s)

Directly supervises assigned personnel as follows:

• Assists in the selection of new personnel as appropriate.
• Reviews employee performance throughout the probationary period and on a regularly scheduled basis thereafter.
• Makes provisions for the proper orientation, training & development of all…