Assistant Program Manager

Title:
Assistant Program Manager

Classification
:
Exempt

Status
:
Full Time

Department
:
Program Services

Reports to
:
Program Manager

The primary responsibility of the Assistant Program Manager is to create and perpetuate a culture of excellence, compassion and integrity in the delivery of service to our individuals. Reporting to the Program Manager, the Assistant Program Manager will help to oversee all operational aspects of multiple homes, sites or services, not only ensuring compliance to all applicable regulations and requirements, but also promoting an environment that constantly strives to elevate.

Job

Duties Include:

• Representing the Mission, Vision and Values of AMA Support Services through action and presentation
• Creating a culture of high professional and ethical standard, where dignity, respect, inclusion, integrity and compassion are the standard

Assist the Program Manager by
:

• Helping to oversee all aspects of programs to ensure the health, safety, welfare and personal development of those we support
• Ensuring the highest quality of services delivered to our participants as outlined in the ISP
• Supervising and directing the day-to-day activities of program employees
• Developing and delivering training programs to increase the knowledge and required skill of direct support employees
• Ensuring that new employees receive thorough onboarding and training
• Participating in support and service-related meetings, and contributing to the support team process by providing information, making recommendations and promoting collaboration
• Scheduling, coordinating and overseeing the delivery of medical appointments, in addition to ensuring the required follow-up appointments and orders to meet the ongoing physical health needs of each individual in service
• Develop, oversee and implement weekly CPS schedules in conjunction with the CPS Coordinator
• Developing strategies to promote safety and to prevent incidents, and respond to any incidents that may occur in line with regulations and requirements
• Supporting time and attendance functions, including helping to rectify missed punches and align schedules with timecards
• Creating a structured and nurturing home environment that respond to and meet the needs and preferences of the individuals living in each home
• Creating a culture that promotes the attainment of goals and objectives, and that encourages personal growth and independence through the development of creative and innovative strategies
• Ensuring compliance to all applicable regulations and requirements
• Ensuring all service records are thorough, complete, accurate and compliant to all requirements and regulations
• Developing staff schedules and managing changes to those schedules as they occur
• Helping to ensure that each home has the essential coverage to meet the prescribed supervision needs of those in service
• Ensuring that the home is adequately supplied with food, household items
• Oversee Direct Support Professionals to ensure that all medical orders, diets, and care protocols are delivered as prescribed or recommended
• Create and cultivate positive and collaborative relationships with all stakeholders, including family members, loved ones, oversight entities, monitoring personnel, neighbors, and communities at large

Required

Education and Experience:

• Bachelor’s Degree in a related field plus some management experience as well as some experience working with people with Intellectual and Developmental Disabilities
• Associates Degree, 2 years’ management experience, and 2 years’ experience working with people in a residential support setting
• High School Diploma or equivalent plus 4
  -years’ management experience specifically with people in a residential support setting

Required Skills and Experience
:

• Knowledge and understanding of related industry regulations (Chapter 6400, 6100, PA 51, HIPAA, FLSA, etc.)
• Excellent oral, written and interpersonal Communication skills
• Excellent Time Management Skills
• Ability to work both in a self-directed and independent manner and to work constructively as a member of a team
• Excellent skills for use of technology and various applications, such as Microsoft Office (Word, Excel, Office 365, Outlook, shared…