First Mile Hub Supervisor

About the role

We are seeking a hands-on and detail-oriented First-Mile Hub Supervisor to oversee day-to-day operations at our hub The role is key to ensuring smooth parcel flow from merchants and shippers into our network maintaining service quality and leading a team to achieve operational excellence Job code Inc 2026

OPER-140

• Supervise and manage the first-mile hub operations ensuring parcels are received sorted and dispatched accurately and on time
• Lead coach and support a team of hub agents loaders and drivers to achieve daily operational targets
• Monitor KPIs such as parcel intake accuracy hub productivity dispatch timelines and SLA adherence
• Ensure proper scanning labeling and documentation of parcels to maintain visibility and traceability
• Coordinate with line-haul and last-mile teams to guarantee smooth parcel handover and transfer
• Implement and maintain health safety and compliance standards within the hub
• Optimize resources staff equipment space to meet volume demands efficiently
• Handle operational issues and escalations ensuring quick resolution and minimal service disruption
• Conduct daily shift briefings monitor staff performance and provide training where needed
• Generate operational reports and highlight improvement areas to management

• Bachelor s degree or diploma in Business, Logistics, Supply Chain, or related field.
  3 4 years of experience in logistics, warehouse, or hub operations, with at least 2 year in a supervisory role.
• Strong leadership and team management skills with the ability to motivate frontline staff.
• Knowledge of first-mile/last-mile logistics processes and parcel handling standards.
• Proficient in using logistics systems, scanners, and MS Office tools.
• Good communication and problem-solving skills.
• Ability to work under pressure and manage high-volume operations.
• Flexibility to work shifts, weekends, and holidays as required.