Multi-Unit Operations Manager

Location: Sporting Hill

Full-Time. Salaried.

Starting salary is $75k with additional earning opportunities.

Schedule:

Monday-Friday: 8:00am to 5:00pm, with availability as needed in the evenings and weekends, for emergencies.

At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.

We Are Accountable – Self-starters who pursue excellence.

We Are Driven – Problem solvers who deliver results.

We Are Passionate – Positive energy with a real desire to help others.

We Are Ambitious – Always learning and growing toward success.

We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!

Operating Partner Benefits:

Growth Opportunities over 90% of our management team started as an entry level team member!

PTO for all employees
401K Retirement Fund (Employer match up to 4%!)Health Insurance Options including Health, Dental, Vision, family life insurance, and more Basic Life Insurance & Short-Term Disability I 00% Company Paid!

Employee Assistance Program Free employee Black Card Membership

Job Summary:

The Operating Partner is responsible for driving operational excellence, revenue growth, and brand consistency across 1–3 National Fitness Partners locations. This position ensures the highest standards of cleanliness, compliance, and member experience while leading teams to exceed key performance indicators (KPIs) and achieve company goals. The Operating Partner is both a strategic and hands-on leader, certified to repair Life Fitness/ Matrix equipment and hold a Fitness Trainer Certification to model best practices in fitness and member engagement.

Key Responsibilities:

Operational Leadership & Performance Partner with the Regional Director to formulate and implement strategic plans that achieve revenue and operational goals at the club level.

Work closely with the Regional Director to ensure clubs operate in alignment with approved expense budgets and financial targets.

Maintain consistent focus on KPIs including closing %, Black Card %, secondary billing, PE@PF utilization, and YoY Black Card Membership growth.

Maintain at least a passing Club BER inspection score monthly, demonstrating adherence to operational excellence and brand standards.

Monitor daily performance metrics and coach staff to meet or exceed NFP standards for revenue, service delivery, and compliance.

Team Development & Leadership Hire, train, and develop competent, motivated team members focused on delivering the Ultimate Member Experience.

Decrease club turnover through intentional leadership, coaching, and recognition.

Conduct One-on-Ones regularly, setting clear development goals and measurable objectives for all staff.

Model Servant Leadership through daily interactions, setting the tone for professionalism, teamwork, and accountability.

Hold staff accountable to policies, procedures, and performance expectations, providing timely and constructive feedback.

Brand Excellence & Member Experience Ensure clubs reflect the Planet Fitness brand promise through exceptional cleanliness, friendliness, and consistency in service.

Personally model and monitor front desk activities, including info call scripting, giving engaging member tours, enrolling or managing memberships via Data Trak, and resolving member issues courteously and promptly.

Maintain immaculate club cleanliness, ensuring all areas meet NFP and Planet Fitness standards at all times.

Drive a culture of Raving Fans by ensuring every member feels welcome, valued, and supported.

Oversee marketing initiatives, ensuring staff are…