Lab Services Support Supervisor; Upper Providence Job Bensalem Pennsylvania USA,Management

Position: Lab Services Support Supervisor (Upper Providence)
Location: Bensalem

Job Title

Lab Services Support Supervisor (Upper Providence)

Location(s)

Customer Site - PA

Job Description

The Leader Laboratory Support Coordinator is the first level of escalation for the overall team. This onsite leadership role is responsible for positioning the team to provide the best laboratory support coordination service to research groups as is possible and enable smooth facilitation and function of the working environment. Supervisory Act as first-line supervisor to team members and provide coaching, performance reviews, regular 1 on 1 meets and other administrative functions.

The leader will also interface with Site Leader to ensure key customer contacts and customer satisfaction is at a high-level. Lead the Laboratory Support Coordinator (LSC) team to ensure the delivery of uninterrupted service to the customers. To accomplish this, the individual must drive operational excellence by strategically managing resources as well as identifying areas of improvement. Work in accordance with all regulations and requirements for each customer site and/or department following GxP guidelines for ways of working and process documentation.

Responsible for the coordination of training of all Lab Support Coordinators (LSC). Ensure adequate planning and coordination of team coverage to meet customer needs and achieve established operational metrics (e.g., PTO, Sick). Act as a liaison between on-site staff and management to elevate critical issues. Attend floor/building oversight meetings. Facilitate regular LSC meetings/huddles. Participate in the interview panel for all LSC hires.

Plan and execute continuous improvement projects within the LSC team, including mentoring and assisting with Six Sigma Belts or 5S projects. Perform other reasonable duties as deemed necessary.

Laboratory Support Responsibilities

To provide a general induction/orientation for new members of staff and visitors.
To provide coordination of a 5S lean service.
To work with Customer and Perkin Elmer staff to ensure quality and compliance within the laboratory.
To be the first line of support for infrastructure, engineering, purchasing, IT and other service providers; reporting of faults and ensuring these are closed out in a timely manner, i.e. to act as a single point of contact and help ensure minimal disruption.
Meet regularly with laboratory service providers to ensure open lines of communication.
Meet regularly with key stakeholders (lab staff, service providers, management) to identify, review and resolve issues in a timely manner and/or to escape as necessary.
To be point of contact for equipment maintenance in liaison with Asset Management team and customer lab staff, facilitating scheduling and escorting of engineering visits for maintenance and/or repair.
To help coordinate and oversee lab stocks in liaison with site stores. Ensures appropriate tracking and safe delivery and storage of goods in the lab.
To help coordinate the working environment with lab staff and Perkin Elmer e.g. lab space, availability of PPE, and removal of redundant equipment, etc.
To work in collaboration with Customer line safety reps to ensure a high level of safety is maintained in the lab.
To coordinate the provision of lab services (e.g., gases/LN2/dry ice/deep cleans) by liaison with lab support services staff.
To provide timely communication to lab users on impact of any site service work.

Basic Qualifications

High School Diploma or equivalent with 5+ years’ experience in a customer-facing role.
Associates degree with 4+ years’ experience in a customer facing role.
Bachelor’s degree with 3+ years’ experience in a customer facing role.
2+ years supervisory/management experience.

Preferred Qualifications

Bachelor’s degree in Applied Science,…