Architectural Specialties Custom Order Specialist

Location and Salary

Primary location:
Lancaster, Pennsylvania
Relocation offered:
No

Employment status :
Full-Time
Travel:
No
Non-compete:
No

The estimated base salary range for this role is $60,850 to $72,000 per year. Individual pay is based upon location, skills, expertise, experience and other relevant factors.

A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.

Personal development to grow your career with us based on your strengths and interests. A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe. A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.

Reporting to the Supervisor, AS Project Quality, the AS Custom Order Specialist delivers accurate, compliant, and manufacturable project documentation that translates customer requirements into approved shop drawings, order packages, and system specifications, enabling on-time production and successful installation. By applying technical product expertise, coordinating across CAD, project management, manufacturing, and suppliers, and maintaining disciplined document control and system updates, the role ensures quality standards are met, risks are mitigated, and project execution proceeds efficiently while supporting continuous process improvement.

• Ensure job-specific shop drawings meet Armstrong quality and safety standards and that products are manufacturable and perform as intended in customer applications.
• Manage critical quality documentation, including drawings, quotes, and technical correspondence.
• Interpret customer requirements using customer and internal drawings, specifications, product knowledge, and supplier capabilities.
• Evaluate customer requirements against company product specifications.
• Maintain compliance with company and organizational standards.
• Provide technical product expertise to resolve special project issues during the shop drawing phase.
• Prepare complete document packages, including order forms, details, final order acknowledgements, submittal samples, and manufacturing specifications for customer and supplier use.
• Build and maintain accurate SAP entries.
• Update project status in Newforma.
• Consult with project management on sourcing system components.
• Collaborate with CAD technicians, project management, and manufacturing to resolve quality, production, and efficiency issues.
• Identify and implement continuous process improvement opportunities in alignment with management direction.
• Build effective working relationships across all levels of the organization, as well as with suppliers and customers.
• Assist in the development and maintenance of standard work to support quality objectives.
• Mentor CAD personnel on Architectural Specialties order processes and product knowledge.
• Support estimating, CAD drawings, peer reviews, order entry, and other AS activities as needed.

• Ability to read and interpret architectural and mechanical drawings and specifications.
• Advanced computer proficiency, including Microsoft Office and enterprise systems.
• Strong math, analytical, and problem‑solving skills.
• Excellent attention to detail with a high degree of accuracy in technical documentation.
• Demonstrated ability to self‑manage workload, prioritize competing demands, and meet deadlines.
• Ability to multitask effectively in a fast‑paced environment.
• Strong interpersonal and communication skills, with the ability to build positive working relationships across all levels of the organization, as well as with suppliers and customers.
• Proven ability to work collaboratively in a team‑based environment.
• Sound judgment and initiative in identifying issues and recommending solutions.

• High school diploma or GED required.
• 2–4 years of experience in a technical, manufacturing,…