Commercial and Technical Solutions Leader

Responsibilities

• Drive customer satisfaction and operational excellence for the third-party segment by leading strategic, cross-functional technical and commercial support initiatives.
• Provide platform support, oversee technical issue resolution, advance fulfillment and customer support priorities.
• Develop commercial offerings and solutions and contribute to overall business and operational performance.
• Execute projects focused on growth and expansion in the third-party segment.
• Support and lead strategic initiatives on parts and pricing strategies and digital technology enhancements.
• Manage the technical inquiry portal for third party channels, ensuring timely updates and on-time delivery against customer required dates.
• Lead strategy and support product management for the LM1600 platform, specializing in product end of life.
• Serve as the primary technical point of contact for external customers, leading solution discussions and driving resolution.

• Bachelor's Degree in Engineering, Physics, Chemistry, Mathematics, Computer Science, Business or related field of study from an accredited college or university
• Minimum of 7+ years of experience in Engineering, Product Management, Finance, Consulting or Commercial Function
• Minimum 3 years’ experience in Aeroderivative services, or related Technical, Commercial function
• Knowledge of Aeroderivative engines, modules, spare parts and repair services
• Experience in aviation/industrial segment working with third party channels or revenue share partner structures
• Self-directed with demonstrated problem solving skills
• Strong data analytics and critical thinking skills
• Experience building data driven business cases
• Project management experience, self-directed with demonstrated project execution skills
• Displays good interpersonal skills, and able to communicate well with internal and external customers
• Demonstrated ability to meet goals and objectives