Pet Care Assistant

Overview

The Pet Care Assistant works with the veterinary medical team to provide and prepare for the best medical care of pets, and to ensure this is provided in a happy, welcoming, friendly and efficient manner, influencing clients to return and refer their friends and families.

• Prepare the treatment room for examination of pets and all necessary medical items and supplies (e.g., vaccinations, fecal loops, slides, etc.) for the veterinarian and/or veterinary technician. Set up fecals, smears, and skin scrapings as allowed by state rules and regulations.
• Maintain the flow of the Cycle of Service in accordance to position. Provide client education regarding preventive care, Optimum Wellness Plans, and basic status of hospitalized pets. Serve as support to the Client Services Coordinator staff on an as-needed basis.
• Hold or restrain pets during examination, treatment, or inoculation.
• Prepare routine in-house laboratory tests (e.g., canine heartworm, feline leukemia, FIV, and canine parvovirus) as allowed by state rules and regulations.
• Monitor the comfort of hospitalized patients. Ensure the comfort of hospitalized patients by walking, exercising, feeding, and cleaning cages and the pet (when approved by the veterinarian or veterinary technician).
• Bathe and dip pets when necessary to treat dermatological conditions (when advised by veterinarian or veterinary technician).
• Clean the surgical suite and instruments.
• Ensure cleanliness of the hospital including housekeeping such as laundry, dishes, mopping, cage cleaning, trash collection and removal and instrument cleaning as outlined by hospital protocols.
• Other job duties as assigned.

• High School Diploma preferred.
• Must be at least 18 years old to perform duties involving radiography (x-ray) and exposure to radioactive substances.
• One year related experience required with customer service preferred.
• Capabilities and Experience (can do) — Ability to multi-task: manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
• Communication skills: reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary; correctly spells commonly used English words and job-specific terms; demonstrates strong written and verbal communication skills.
• Organizational ability: demonstrates a systematic approach in carrying out assignments; very orderly and capable of turning chaos into order.
• Problem solving skills: ability to identify, analyze and solve problems and translate them into practical solutions.
• Client service skills: consistently ensures the team provides attentive, courteous and informative service.
• Intellectual ability: follows instructions delivered in oral, written or diagram format and can provide directions.
• Mathematical ability: ability to perform basic arithmetic and conversions.
• Computer skills: comfortable using a computer and common software such as Microsoft Word, Excel, Access, and Outlook.
• Attitudes — Initiative: shows willingness to take appropriate steps to find solutions and to take on additional responsibility when needed.
• Integrity: adheres to ethics and values, exhibits honesty and sound judgment.
• Cooperativeness: willing to work with others and share information.
• Flexibility: open to changing situations and opportunities; willing to perform all tasks assigned.
• Independence: able to perform tasks without supervision as appropriate.
• Tolerance for stress and resiliency: maintains a positive outlook and composure in stressful situations.
• Special
  
  Working Conditions:
  
  ability to work at a computer for long periods; able to be around pets and handle variable work hours, including weekends and evenings; noise level may be moderately high; requires physical ability to stand, walk, bend, lift up to 50 pounds; good hand-eye coordination and vision.
• Experience, Education and/or Training:
  High School Diploma preferred; must be at least 18 for radiography; one year related experience preferred with customer service.

Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, disability, or other legally protected status.