Boarding and Daycare Supervisor

Pet Pro Lead

(Animal Care Supervisor)

Are you an experienced animal care professional ready to lead from the floor?

We are seeking a Pet Pro Lead to supervise daily pet care operations, coach team members, and ensure the highest standards of safety, cleanliness, and documentation are consistently upheld. This is a hands-on leadership role. You will actively work alongside your team while holding them accountable to safety and care standards.

is part of National Veterinary Associates (NVA) — the largest private owner of veterinary hospitals and pet resorts in North America, with 1,300+ locations. We’re proud to be in an $8B+ industry that continues to grow as pet parents seek premium, trusted care for our furry family members.

At NVA Pet Resorts, our mission is simple:

Create safe, fun, and loving environments for pets while providing exceptional experiences for our clients and team members.

The Pet Pro Lead reports to the Resort Manager and General Manager and serves as the frontline supervisor for

animal care operations.

• Coaching and training Pet Pros
• Monitoring playgroup and boarding safety
• Ensuring medication and feeding protocols are followed
• Overseeing sanitation and cleaning standards
• Enforcing safe handling procedures
• Ensuring accurate documentation and health reporting
• Maintaining a calm, structured, and professional environment
• Animal experience is required.
• Prior leadership or supervisory experience (1+ year preferred) is strongly preferred.

• Train and mentor new and existing
• Pet Pros
• Reinforce safety protocols and proper handling techniques
• Monitor team performance and provide real-time feedback
• Step in immediately when safety concerns arise
• Ensure documentation and charting standards are followed

• Supervise daycare playgroups and boarding areas
• Monitor dog interactions and prevent conflicts
• Ensure proper feeding, medication, and special handling compliance
• Review special notes (aggressive, medical, separate feeding, etc.)
• Complete and review health concern forms as needed
• Maintain accountability for the overall safety of pets during your shift

• Maintain strict sanitation standards in all pet areas
• Ensure cleaning, disinfecting, and laundry procedures are followed