Fulfillment Specialist - Specialty Pharmacy

Fulfillment Specialist

Location:

Ascella Health, Berwyn, PA – Hybrid (three days per week in office after initial four‑week training period). Initial training requires 5 days per week (8:00 AM–4:00 PM) Monday through Friday in office. Subsequent schedule is hybrid: three days per week in office, remaining days remote.

Fulfillment Specialist will serve as a vital patient advocate, guiding patients through obtaining specialized pharmaceuticals not available through chain pharmacies. Responsibilities include ensuring accurate referrals, entering data, assessing requests, and performing necessary follow‑ups.

• Provide efficient pharmacy hub services linking prescriptions with the pharmacies best able to fulfill the patient's specialized needs for the lowest possible price.
• Utilize established pharmacy/clinical guidelines for decision‑making.
• Make and receive occasional inbound/outbound calls.
• Generate any necessary or requested data and reports.
• Work within the Operations department and across different departments to obtain required information.
• Maintain a balance of productivity, quality, and timeliness to ensure everything gets accomplished.
• Create and support an environment that fosters teamwork, cooperation, respect, and diversity.
• Accurate and timely data entry of prior authorization requests within the prior authorization system is required to meet all client‑specific and/or contract requirements.
• Receive prior authorization requests telephonically while utilizing multiple systems to confirm accuracy of the information being provided.
• Apply established pharmacy/clinical guidelines in decision‑making.
• Establish and maintain a positive communication and professional demeanor with internal and external business partners.
• Analyze, adapt, and create resolutions to problematic situations.
• Represent Ascella Health in a manner that conveys professionalism, confidentiality, courtesy, fairness, personal integrity, and respect for others.
• Perform other related duties as assigned or necessary; remain flexible and adaptable in work schedules and duties.

• Patient advocacy – bridge between patient and medication, managing referrals with care and urgency.
• Operational excellence – accurate prior authorization processing and adherence to clinical guidelines.
• Cross‑functional collaboration – build relationships with internal teams, pharmacies, prescribers, and payers to provide a seamless experience.

• Certified Pharmacy Technician.
• Knowledge of specialty and non‑specialty pharmaceuticals.
• Excellent written and verbal communication and interpersonal skills.
• Ability to communicate with all levels within an organization, with clients, and customers.
• Flexibility and adaptability to changing processes and procedures.
• Ability to thrive in a fast‑paced environment with constantly changing priorities.
• Excellent analytical skills and the ability to provide solutions to complex problems.
• High ethical standards, transparency, and drive.
• Attention to detail and a creative self‑starter, team player.
• Proficient in Microsoft Office Suite – Excel, Word, PowerPoint, Outlook.

• A high school diploma or equivalent is required.
• At least one year of experience working as a Pharmacy Technician.

Ascella Health provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.