Quality Assurance Technician

Overview

We re Watts. Together, we re reimagining the future of water. We feel proud every day about what we do. We re all part of the same crucial mission, no matter what function we support -- it s to provide safe, clean water for the world, and to protect our planet s most valuable resource.

What we do:

For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation - and we have a dynamic future ahead.

Responsible for managing the Calibration Program and providing technical assistance to support daily QA operations, projects, measurement methods and performance testing, and execution of the Quality Business System.

This position does not have direct reports.

This position reports to Manager, Quality. This role is onsite and is based in Export, PA.

• Manage the Quality Assurance Calibration System
• Issue list of monthly calibration requirements, assure timely completion of the calibrations, and verify record completeness and accuracy
• Coordinate outside calibration services and related activities (testing, quotes, shipping, receiving)
• Maintain and assist in the optimization of the Gage Trak Calibration software/database/process
• Manage the Quality Assurance and Production gage inventory
• Provide training and coaching on inspection and calibration methods
• Make decisions using detailed Acceptance Criteria and Product Specifications regarding quality of the parts/components
• Provide daily functional support to the QA Lab to resolve production, quality, safety, and equipment/gage related issues
• Verify non-conformances
• Support daily inspections and testing as required
• Provide support for continuous improvement and new product/process development projects
• Assist with the maintenance of the Quality Business System
• Update and recommend improvements to existing procedures and develop new procedures
• Assist with the electronic document control for the Quality Department (QBS)
• Develop and improve inspection methods
• Provide training on document/process changes
• Manage the Internal Audit Process and conduct internal audits to ensure compliance with current ISO Standards
• Assist with external ISO surveillance audits
• Certifications, Approvals and Registrations
• Support outside agency visits related to certifications by interacting with the auditor/inspector, reviewing certification, records, and listings
• Maintain all certifications, records, listings in electronic format
• Review and monitor parts and products to ensure compliance of product to regulatory body requirements along with conformance to all applicable standards
• Provide support to the Returned Material Authorization Process as required
• Participate in and conduct Material Review Board meetings as required
• Assume responsibility for other projects and duties as assigned by Manager, Quality or Company management
• Responsibility directly tied to Watts Value (Integrity, Accountability, Continuous Improvement, Transparency)
• Travel Requirements:
  Minimal

• High school diploma or GED
• Must have 3+ years  experience with Quality Assurance Inspection Methods, Quality Systems, or Manufacturing
• Internal Auditor (ISO) certification required
• Experience in basic Metrology and Calibration is required
• Quality/Mechanical Lab experience is a plus
• Understanding of inspection techniques and ability to use inspection equipment (micrometers, calipers, CMM, microscope, height gages, etc.)
• Ability to read and interpret part/assembly drawings
• Computer proficiency on Microsoft Office (Word, Excel, Outlook, Explorer)
• Excellent interpersonal skills and written communication skills are required
• Excellent organizational and time management skills are required
• Understanding of and adherence to applicable laws, codes, policies, regulations, and safety practices and procedures, as applicable
• Must successfully establish employment eligibility and satisfactorily complete background checks, drug screening, and required pre-employment testing as a condition of employment

• A.S Degree-Manufacturing, Engineering, or Technical discipline
• ASQ Certifications (CMI, CQT, CQA) preferred

• Commitment to Watts  values of integrity, accountability, continuous improvement and innovation, and transparency
• Punctuality and dependability
• Ability to be flexible and adapt to changing work priorities and stressful conditions
• Adherence to all personnel policies, procedures, and standards of process as implemented by Watts
• Maintain productive and collaborative relationships with other Watts employees
• Adherence to Watts  seven cultural beliefs:
  Growth Mindset, Customer-Focused Innovation, Constant Communication, Clear Goals, Collaborate Globally, Be Inclusive, and Take…