Program Manager

In this role, you’ll oversee all aspects of the Quality Management System (QMS), maintain AS9100 certification, and serve as a key liaison between internal teams, customers, and regulatory agencies. You’ll own initiatives that enhance product integrity, reduce Cost of Poor Quality (COPQ), and strengthen our reputation for excellence. If you’re motivated by the opportunity to lead teams, solve complex problems, and influence quality across every stage of production—from concept to customer delivery—this role offers the platform to make a lasting impact within one of Client’s most technically advanced sites.

• Lead, coach, train, and direct the quality organization to foster a culture of accountability, continuous improvement, and operational excellence.
• Provide primary input to hiring, firing, promotion, performance, and rewards decisions for the quality team.
• Guide teams through change, fostering collaboration, and driving performance excellence in the processing of aerospace components.
• Establish effective relationships with internal and external customers and skillfully communicate quality subject‑matter knowledge to manage and influence stakeholders across multiple levels.
• Ensure employees are adequately trained and work in a safe and environmentally sound manner; execute business decisions fairly, conduct annual performance reviews, hold regular toolbox meetings, provide two‑way communications, and apply consistent policy and work‑rule application.
• Maintain and enhance QMS documentation, including work instructions, quality plans, and inspection procedures.
• Monitor and evaluate the effectiveness of the QMS through internal audits, risk assessments, and performance metrics.
• Serve as the primary point of contact for regulatory agencies and customers during audits, inspections, and certifications.
• Support internal and external audits, as well as customer inspections, ensuring organizational readiness and timely closure of any findings.
• Manage product compliance and customer satisfaction improvement initiatives.
• Prepare and present departmental metrics and recovery plans as needed.
• Own the customer escape management process and lead resolution of customer expectations and relationships related to quality and mission assurance.
• Drive effective root‑cause analysis and ensure implementation of corrective and preventive actions using CORE problem‑solving methodologies.
• Apply Lean and other continuous improvement techniques to develop and implement process improvement initiatives aimed at increasing quality, throughput, and delivery integration.
• Lead implementation of organizational projects and processes to ensure continuous quality improvement.
• Develop and execute quality improvement plans that ensure ongoing reductions in COPQ.

• University degree or advanced degree in a related field, with minimum 8 years of relevant experience (or advanced degree with minimum 5 years of experience).

• Prior AS9100 quality management experience.
• Proven ability to build trust and collaborate across departments to align quality initiatives with business goals.
• Experience managing and developing teams, focusing on coaching, mentoring, and fostering career growth.
• Experience translating system and contractual requirements to ensure full compliance flowed down through product, assembly, and test documentation.
• Strong analytical and problem‑solving skills, with expertise in root‑cause analysis and preventive measures.
• Experience in generation, review, and approval of first‑article inspection reports in accordance with AS9102.
• Proficient in blueprint reading and application of GD&T.
• Experience achieving/maintaining NADCAP accreditation for special processes such as brazing, heat treat, and paint.
• Exceptional communication and interpersonal skills to collaborate effectively across teams and with regulatory agencies.
• Experience reviewing Statement of Work (SOW), Supplier Corrective Action Requests (SCAR), and knowledge of Purchase Order Quality Requirements (Q‑Notes, STAMP).
• Experience facilitating cross‑functional teams in systematic improvement activities (e.g., 6‑sigma, lean manufacturing).