Quality Operations & Compliance Manager

Location: Pipersville

Overview

Tyndale is seeking an experienced Quality Operations & Compliance Manager to lead onsite Quality operations at our Bucks County based Distribution Center. This hands-on leader will take ownership of Tyndale's day-to-day Quality function while helping build and strengthen scalable quality and compliance processes across the organization. In this role, you'll oversee supplier quality, inspections, defect management, and certification compliance while partnering cross-functionally to ensure products consistently meet regulatory requirements, customer expectations, and internal standards.

You'll play a key role in improving processes, driving operational discipline, and supporting Tyndale's continued growth.

This is a great opportunity for a leader who thrives in fast-paced environments, enjoys solving challenges in real time, and wants to make a lasting impact by building a strong quality culture and continuously improving operations.

The Tyndale Company is a private, 9x Top Workplace winner and an industry leading national supplier of arc-rated flame-resistant clothing (FRC) to the energy sector - including utilities, oil and gas, transportation, chemical manufacturing, and NFPA 70E markets. We're a family-owned business providing a retail-style apparel experience to hundreds of thousands of energy workers across the US and Canada. We're the leading distributor of innovative FRC solutions, and the largest industrial supplier of Carhartt FR, Ariat FR, and Wrangler FR clothing.

Responsibilities

Build & Scale Quality & Compliance Function

* Build and structure the Quality function to support current operations and future growth

* Establish clear workflows, ownership, and standard operating procedures across all quality activities

* Develop and maintain quality documentation, including procedures, manuals, and work instructions

* Identify gaps in current processes and implement scalable solutions

Compliance & Certification Management

* Oversee execution and maintenance of product compliance programs and certifications (e.g., UL, ASTM, NFPA)

* Ensure processes are in place to support ongoing certification requirements, audits, and renewals

* Drive organization and control of compliance documentation, records, and traceability systems

* Partner cross-functionally to ensure compliance requirements are understood and consistently executed

* Identify compliance risks and ensure appropriate escalation and resolution

Quality Operations Leadership

* Lead daily execution of the Quality function, including prioritization, workload management, and issue resolution

* Establish and maintain operating cadence (daily/weekly reviews, escalation tracking, performance follow-ups)

* Ensure timely and effective response to quality issues across inbound, returns, and supplier-related concerns

Team Leadership & Development

* Manage, coach, and develop quality team members

* Support hiring and onboarding as the function expands

* Establish clarity around roles, responsibilities, and expectations

* Balance hands-on involvement with delegation as team capabilities grow

Drive Execution of Quality Processes

* Ensure consistent execution of established quality systems, standards, and processes

* Oversee effectiveness of supplier quality, compliance validation, inspection programs, and defect management

* Identify breakdowns in execution and implement corrective actions

* Ensure alignment and consistency across all locations

Cross-Functional Coordination

* Act as the central point of coordination for quality-related activities across all processing areas

* Drive timely resolution of issues, ensuring clear ownership and follow-through

* Translate quality and compliance requirements into actionable plans across teams

* Reinforce accountability for quality outcomes across the organization

Escalation & Risk Management

* Own day-to-day escalation process for quality and compliance issues

* Ensure risks are identified, prioritized, and addressed appropriately

* Support structured, risk-based decision-making

* Provide clear recommendations and visibility to leadership

Continuous Improvement & System Maturity

* Drive ongoing improvement of quality and compliance…