Quality Manager

Location: West Elizabeth

Synthomer is a leading supplier of high-performance, highly specialised polymers and ingredients that play vital roles in key sectors such as coatings, construction, adhesives, and health and protection – growing markets that serve billions of end users worldwide. Headquartered in London, UK and publicly listed there since 1971, we employ c.3,900 employees across our 5 innovation centres of excellence and more than 29 manufacturing sites across Europe, North America and Asia.

Around 20% of our sales volumes are from new and patent protected products.

At our innovation centres of excellence in the UK, Germany, China, Malaysia and Ohio, USA we collaborate closely with our customers to develop new products and enhance existing ones tailored to their needs, with an increasing range of sustainability benefits. Since 2021, we have been proud holders of the London Stock Exchange Green Economy Mark, which recognises green technology businesses making a significant contribution to a more sustainable, low-carbon economy.

What are we looking for?

The Quality Manager is responsible for managing all aspects of the Quality Management System (QMS) Portfolio. The Quality Manager is the primary point of contact on all quality process improvement efforts, responds to and investigates customers complaints, and is the main contact for communications to customers on issues related to product quality. The Quality Manager is responsible for the continuous improvement of process and product capability.

The individual will directly manage quality personnel in Jefferson Hills. They will be fully accountable for ensuring the Quality Management System is functioning efficiently and aligning with the Global QMS / Continual Improvement processes with an ultimate goal of total customer satisfaction.

The Quality Manager will need to effectively utilize the expertise of their team and hold them accountable to supporting quality improvement efforts in the plants. They must be agile and be able to quickly work with their teams to identify and resolve issues as well as identify opportunities and take action to continuously improve results.

This role will regularly partner with the technology team and will frequently interface with the global quality business and commercial teams. They must be able to proactively and effectively communicate to all levels of the organization as well as customers.

WHAT YOU’LL OWN IN THIS ROLE:

Actively participate as a member of the Plant Leadership Team providing strategic insight and guidance on the quality management system and improvement efforts in the plant

Routine intermediate and finished product testing

Lead the analytical and shift labs at the site (Union and non-Union personnel)
Develop the systems, people, and teamwork within the quality organization that are needed to continuously improve the quality management system. Support ISO 9001:2015 certification and compliance.

Lead annual internal audits and liaise with corporate and external auditors.

Fully accountable for making sure the Quality Management System is functioning in an effective and efficient manner

Drive improvement in the quality areas with the goal of achieving total customer satisfaction

Lead the investigation process to resolve quality issues including customer complaints in collaboration with Technical team.

Effectively collaborate and partner with the technology team to deliver critical products and process improvements

Act as the main point of contact both internally and externally for quality issues/opportunities

Act as the primary expert on quality and pro-actively provide resources to solve and correct problems using problem solving techniques and continuous improvement tools.

Develop critical competencies in team members through training, performance evaluations, and timely information and formal feedback sessions.

Participate in and support the global technical networks for quality and their strategic goals and objectives.

Support other sites within the region on quality support

Implement systems and tools to improve process capability and reduce product variability

WHAT YOU’LL NEED TO BE SUCCESSFUL:

Minimum of a bachelor’s degree…