Quality Engineer

We’re Watts. Together, we’re reimagining the future of water.

We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource.

For 150 years, Watts has built best‑in‑class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting‑edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead.

The Quality Engineer serves as a technical, subject‑matter expert and key contributor, partnering cross‑functionally to strengthen management of the Quality Business System, Production Quality, Supplier Quality, and Continuous Improvement Processes. This role does not include direct reports but may indirectly oversee one or more employees in the quality department.

This position reports to the Quality Manager and is onsite in Export, PA, with up to 25% of domestic travel.

• Lead customer quality issue resolution, including root cause analysis and corrective action.
• Manage customer quality programs with professional customer communication.
• Track, trend, and report on customer quality data.
• Drive global resolution of quality issues as required.
• Elevate customer interaction standards across Quality.
• Serve as a cross‑functional liaison on key quality assurance issues.
• Utilize Root Cause Corrective Action (RCCA) tracking systems to maintain a credible corrective action board.
• Support Tiered Daily Management and Continuous Improvement Operating Systems.

• Maintain control of the MRB process and non‑conforming material.
• Identify production‑driven customer issues and implement preventive controls.
• Implement error‑proofing methodologies across manufacturing.
• Execute layered processes and product audits to ensure quality performance.

• Provide timely, detailed feedback to suppliers for improvement.
• Partner with Corporate Supplier Quality to identify opportunities and manage supplier improvement initiatives.

• Support customer, agency, and internal audits.
• Maintain site certifications and audit readiness.
• Advance quality tools, including RCCA, PPAP, gage R&R, SPC, and process controls.
• Support the Corporate Quality Operating System, including:
  • MOR analysis and reporting
  • Data integrity and reporting
    
    Annual and strategic planning
• Perform additional duties and projects assigned.

• Bachelor’s degree in engineering, manufacturing, or a related technical/business field.
• Candidate must have a diverse background including experience in engineering, manufacturing, Supply Chain, and Facilities.
• Results driven, competitive, and able to handle ambiguity.
• Project management experience required.
• 5+ years of experience applying Total Quality concepts including root cause excellence, project management excellence, and PPAP excellence, all in a manufacturing environment.
• 5+ years of quality leadership experience (direct or indirect).
• Expertise in New Product Development processes.
• Experience in implementing SPC and advanced analytical techniques.
• Comprehensive knowledge of engineering, Lean, Six Sigma, and quality principles.
• Ability to interface effectively with customers and suppliers.
• Strong organizational skills and attention to detail.
• Read and interpret manufactured parts drawings.
• Experience with metrology and calibration.
• Knowledge of applicable laws, codes, regulations, and safety practices.
• Must successfully establish employment eligibility and satisfactorily complete background checks and required pre‑employment testing as a condition of employment.

• Lean Six Sigma Black Belt Certification preferred.
• PMP Certification.
• Certified ISO Auditor or ISO Lead Auditor is a plus.

• Commitment to Watts’ values of integrity, accountability, continuous improvement and innovation, and…