Quality Improvement Specialist

Make a Meaningful Impact as a Quality Improvement Specialist

Do you enjoy making a difference and driving positive change? Do you have hands‑on or direct care experience supporting individuals with intellectual and developmental disabilities, autism, and/or mental health diagnoses—and a strong commitment to high-quality care? Join Devereux Pocono as a Quality Improvement Specialist and help ensure excellence in the services we provide. In this role, you will collaborate with the Quality team and leadership to support continuous improvement efforts and achieve strong outcome measures.

• Pay: $19.36–$22.08/hour (based on experience)
• Flexible schedules to support work/life balance
• Tuition assistance and student loan repayment through our ASCEND Program (learn more: (Use the "Apply for this Job" box below).)
• Comprehensive benefits package (mydevereuxbenefits.org)
• Access to supportive resources nationwide
• A collaborative team environment dedicated to meaningful work

Located in Newfoundland, PA, Devereux Pocono provides programs and services for children and adults with developmental disabilities.

• Collect and analyze treatment data, behavioral trends, and incident reports
• Identify patterns (e.g., recurring behaviors, compliance gaps) and share insights with the Quality Management Director
• Conduct pre-inspection site visits and support audit readiness, regulatory compliance, and safety activities (including fire drills and required inspections)
• Support continuous quality improvement initiatives using data tools such as Power BI and QCG dashboards
• Complete Certified Investigator training requirements

• Bachelor’s degree in Human Services, Healthcare Administration, or a related field
• A high school diploma with additional relevant experience may be considered in lieu of a degree

• At least 1 year of experience supporting individuals with intellectual/developmental disabilities, autism, and/or mental health diagnoses
• At least 1 year of experience in healthcare quality management, including direct care experience

• Strong understanding of healthcare systems, quality improvement principles, and regulatory standards
• Excellent communication, project management, and facilitation skills
• Strong data collection and analysis abilities using computer applications
• Ability to adapt quickly, manage multiple priorities, and make sound independent decisions

Devereux has a zero‑tolerance policy for abuse and maintains policies and procedures to systematically reduce the risk of abuse to occur in our organization. Devereux fosters a culture of reporting abuse, and will cooperate with the authorities to the fullest extent possible.

Devereux is a drug‑free workplace, drug screening required. EOE