Server - Tipped Rotation - Miller's Smorgasbord Restaurant

Overview

Server - Tipped Rotation - Miller's Smorgasbord Restaurant (Food Services)

Serving Lancaster County Since 1929! Our company values an excellent guest experience and a dedicated team. We are seeking outstanding team members who take pride in their work and ownership of the position to ensure we are living up to our high standards and providing a friendly guest experience.

What we expect from you: a friendly, professional demeanor toward coworkers and guests; a self-starter who owns the responsibilities of the role; on-time attendance for every shift; and a commitment to our values of diversity, integrity, excellence, accountability, community, and FUN.

Heres what we offer to you: competitive pay; excellent benefit package and employee perks; unlimited employee referral bonuses; opportunities to work in other units within the hospitality group to gain experience; a work-to-live environment.

Our Mission:
Make people feel valued. Our Values:
Diversity, Integrity, Excellence, Accountability, Community and FUN.

Position Summary

The Miller's Smorgasbord Server position is a combination of tipped position in a buffet style dining environment and non-tipped rotation as a buffet attendant or host/hostess, working less than 30 hours per week on weekdays, weekends and holidays. You will be responsible for ensuring a warm, friendly table service and dining experience for our guests and presenting dining options in a friendly, professional, and quick manner.

Potential earnings for this rotation position is $20 to $36+ per hour based on actual earnings but not guaranteed.

• Server (Tipped position: $2.83/hour plus tips)
• Perform opening and closing procedures per company guidelines
• Present dining options and make recommendations based on guest interaction
• Take order (food, beverage, and alcohol)
• Deliver all non-alcoholic beverages to table
• Pick up from kitchen and deliver to table any ala carte orders / plated meals
• Provide timely, friendly table service throughout the meal
• Create, present and settle guest checks via point of sale system
• Wrap silverware units
• Interact with guests from start to finish and provide relevant restaurant and area information to ensure positive dining experience
• Communicate and work as a team with other servers, bussers, and hosts to bus and set tables and plan reservations
• Maintain neat, clean and safe server station work area and dining room seating area

• Buffet Attendant (Non-tipped)
• Rotating food by using the oldest first as the buffet bar is replenished
• Maintaining clean and sanitary environment with knowledge of proper food handling, storage, and sanitation
• Assist team members with buffet bars as needed
• Communicating effectively with kitchen team when more food needs to be cooked
• Be aware of guests needs; assist in providing a pleasant dining experience
• Cleaning carpet around buffet stations to maintain a clean and safe working environment for guests and coworkers at all times
• Making sure all food items are stored properly according to health department regulations
• Making sure all working areas and equipment are properly cleaned and sanitized
• Interacting with guests and providing them with a warm greeting and a positive parting remark showing gratitude for their business as appropriate
• Ensure all cooking and electrical equipment is turned off at the end of the shift
• Attending staff meetings, morning meetings and other meetings as requested
• Performing all other duties as requested

• Host/Hostess (Non-tipped)
• Greeting and seating guests
• Treating guests in a manner to ensure their complete satisfaction
• Taking names on a waiting list
• Running the floor plan board
• Observing tables and keeping track of clean, dirty, and occupied tables
• Taking guest information and quoting wait time to guests accurately when tables are not immediately available
• Interacting with guests coming in and as they leave, ensuring a positive dining experience
• Performing other duties as assigned

• Must be age 16 or older
• Physical stamina to lift and carry heavy items (trays, tubs, etc.)
• Weekends, evenings and holidays required
• Ability to follow safety protocols
• High energy and stamina are required
• Ability to stay calm and work efficiently under pressure
• Ability to prioritize job duties and manage time effectively
• Strong verbal communication skills required
• Excellent customer service to treat patrons like family
• Ability to read menus, safety documents, and other work-related documents

Physical Demands and Work Environment

Host/Hostess:
Non-tipped