Area Manager - West Campus

Area Manager - West Campus Posting Details

• Position Type:
  Staff
• Location:
  
  Villanova, PA
• Recruitment Type:
  Internal/External
• Work Schedule:
  
  full-time/12-months
• Department: 412-Dining Services Operations

• Join a mission-driven organization. Since Villanova University’s founding in 1842, we have been inspired by the values of truth, unity, and love, and are a community dedicated to service to others.
• Villanova has been included among the nation’s best colleges and universities. VU’s inclusion again in U.S. News & World Report’s 2026 “Best Colleges” rankings is another indication of the University’s continued prominence and forward momentum.
• Villanova’s most precious asset is our people
  . As an employee, you will receive a holistic benefits package, generous paid time off, a competitive retirement savings plan, flexible work options, wellness programs including gym membership, professional development, tuition assistance, and more .

The Dining Services Area Manager for West Campus provides leadership, operational oversight, and strategic direction St Mary’s Dining Hall, Law School Café, Legal Grounds, and The Second Storey Market and indirectly with Donahue Market and Cabrini C-store. This role ensures exceptional food quality, safe operations and strong financial performance in alignment with Villanova University’s mission and core values in order to enhance our student experience.

This role is key to fostering a welcoming environment for students on campus.

Villanova is a Catholic university sponsored by the Augustinian Order. The University is an equal opportunity employer and seeks candidates who understand, respect and can contribute to the University’s mission and values.

• Oversee daily operations for all dining units on west campus, demonstrating ownership, reliability, and initiative in resolving issues.
• Ensure service and food quality meet established standards, taking responsibility for outcomes and seeking feedback to improve operations.
• Identify opportunities to enhance efficiency, customer satisfaction, and revenue, and follow through on improvements with clear accountability.

• Train, schedule, supervise and evaluate the performance of staff while fostering a positive, respectful, and inclusive work environment in all dining units.
• Address performance concerns constructively and coach employees with empathy, focusing on improved outcomes.
• Promote teamwork and knowledge sharing across all dining units, encouraging collaboration, accountability and continuous learning.

• Work closely with dining leadership, culinary teams, campus partners, and vendors to coordinate seamless operations.
• Communicate expectations, updates and goals regularly to all dining staff.
• Support an environment where every team member feels valued and empowered to do their best work.

• Engage with guests respectively and responsively, modeling service that reflects the interconnectedness of the campus community.
• Respond to customer feedback professionally and constructively.
• Collaborate with culinary teams to refine menus and service operations.

• Responsible for the timely processing of all invoices and C-Bords requisitions, daily revenue reports, and maintaining the safes in each operation.
• Oversee budgets, cost controls, labor planning and financial performance across units. Reviews budget updates on a weekly basis and stays within guidelines set by target budgets. Responsible to bring recommendations to the directors for any negative variances in food/labor/expense.
• Responsible for proper ordering and receiving procedures for all vendors. Proper inventory levels…