Shift Manager TB-Church St

Restaurant Shift Manager

As a Restaurant Shift Manager, you will oversee the operations during your designated shift, ensuring efficient and smooth functioning of the restaurant. You will lead a team of restaurant crew members, maintain high standards of food quality, cleanliness, and customer service, and uphold company policies and procedures.

• Leadership and Team Management:
  • Supervise and coordinate the activities of restaurant crew members during your shift.
  • Delegate tasks effectively and ensure team members understand their responsibilities.
  • Provide coaching, training, and performance feedback to team members to foster a positive and productive work environment.
• Customer Service Excellence:
  • Ensure outstanding customer service by greeting customers, resolving complaints, and ensuring all customer inquiries are handled promptly and professionally.
  • Monitor service quality and address any issues or concerns raised by customers to maintain high levels of customer satisfaction.
• Operational Oversight:
  • Oversee the opening and closing procedures of the restaurant, including cash handling and reconciliation.
  • Ensure adherence to food safety and sanitation standards, including proper storage, handling, and preparation of food.
  • Monitor inventory levels and order supplies as needed to meet operational demands.
• Shift Scheduling and Staffing:
  • Create and maintain shift schedules to ensure adequate staffing levels to meet customer service and operational needs.
  • Coordinate with the restaurant manager or assistant manager to address staffing gaps and schedule adjustments.
• Training and Development:
  • Train new hires on restaurant policies, procedures, and job responsibilities.
  • Conduct ongoing training sessions to develop team members’ skills in customer service, food preparation, and safety protocols.
• Financial Accountability:
  • Monitor sales performance and expenses during your shift to achieve financial targets and control costs.
  • Implement strategies to maximize profitability and optimize operational efficiency.
• Communication and
  
  Collaboration:
  
  
  • Communicate effectively with the restaurant management team, including managers, supervisors, and other shift managers, to ensure alignment on operational goals and priorities.
  • Collaborate with kitchen staff, servers, and support personnel to coordinate operations and deliver seamless service to customers.
• Problem Solving and Team Support:
  • Resolve customer complaints quickly and with a smile.
  • Provide positive feedback to Team Members.
  • Communicate openly and honestly with the Restaurant Management team.
  • Follow cash, security, inventory, and labor policies and procedures.

• Proven experience in a supervisory or managerial role within the restaurant industry.
• Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members.
• Knowledge of food safety regulations and best practices in food handling.
• Strong organizational and time‑management skills, with the ability to prioritize tasks and manage multiple responsibilities.
• Flexibility to work various shifts, including evenings, weekends, and holidays as required.
• Must be eligible to work in this country.

• High school diploma or equivalent (required); college degree in Hospitality Management or related field (preferred).
• Certification in food safety (e.g., Serv Safe) is advantageous.

• Ability to stand, walk, and move around the restaurant environment for extended periods.
• Lift and carry objects weighing up to 25 pounds.
• Work in a fast‑paced and sometimes stressful environment.

• Medical, Dental, Vision Health Plan options
• 401(k) Retirement Plan
• STD, LTD, and Life Insurance options
• Opportunities for career advancement within the…