Barista​/Bistro Attendant

Double Tree Pittsburgh - Green Tree, 500 Mansfield Avenue, Pittsburgh, Pennsylvania, United States of America

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities.

Property-based

Restaurant

N/A

Non-Exempt

Restaurant

Manager

The Barista/Bistro Attendant is responsible for providing exceptional food and beverage service to guests, ensuring a positive and memorable dining experience. This role involves taking orders, delivering food and beverages promptly, managing guest checks, and maintaining a clean and organized service environment. The Barista/Bistro Attendant serves as a key point of contact for guests and plays an essential role in upholding service standards and guest satisfaction.

This position operates in a fast-paced, high-volume restaurant environment requiring constant movement and guest interaction. Work is performed primarily indoors within Bistro area, with occasional outdoor exposure depending on the property. The role involves exposure to noise, uneven and potentially slippery surfaces, chemicals, and kitchen machinery, as well as handling hot plateware and service items. Success in this role requires strong communication skills, attention to detail, and the ability to deliver efficient, high-quality service under pressure.

• Greet guests promptly and provide friendly, attentive service for their dining experience
• Take accurate food and beverage orders and enter them into the POS system
• Deliver food and beverages in a timely and professional manner
• Ensure guest satisfaction by monitoring needs and responding promptly
• Maintain knowledge of menu items, specials, and beverage offerings
• Coordinate with kitchen staff to ensure accurate and timely order delivery
• Manage multiple tables efficiently in a high-volume environment
• Assist with seating guests or supporting other service areas as needed

• Accurately process guest checks and handle cash and credit transactions
• Follow all check management and cash handling procedures
• Ensure accuracy and accountability in all financial transactions

• Maintain cleanliness of bistro areas, including tables, service stations, and work areas
• Ensure flatware, glassware, and plates are clean, polished, and properly stocked
• Assist with opening and closing side work duties

• Maintain knowledge of all property amenities and on-site dining options
• Provide recommendations and answer guest questions about menu offerings
• Support suggestive selling to enhance the guest experience

Education:

High school diploma or equivalent required.

Experience:

Minimum 2 years of restaurant experience required; high-volume dining experience and full-service restaurant or hotel background preferred.

• Good food and beverage knowledge
• Excellent communication skills for guest interaction and team coordination
• Positive, friendly, and professional demeanor
• Ability to deliver prompt and accurate service
• Ability to handle cash and manage guest checks accurately
  
  Strong attention to cleanliness and presentation standards
• Familiarity with property amenities and dining outlets
• Ability to multitask and work efficiently in a fast-paced environment
• Ability to support multiple areas of restaurant operations as needed

Food safety and/or alcohol service certification preferred (or…