Retail Manager - Village Handmade Shop Job Intercourse Pennsylvania USA,Retail

Location: Intercourse

Overview

Retail Manager

Village Handmade Quilt Shop - Burnley Enterprises at Kitchen Kettle Village, Intercourse, PA | $40k - $45k base salary + bonus potential of up to $8k | Full-time | 43-45 hours per week | Saturdays required

Join our team and be part of something truly special! If you are passionate about making a difference and being part of a team that embraces our values, please apply. We want you on our team!

Vision
:
Spreading Happiness

Mission
:
Creating Exceptional Experiences and Lasting Memories

Values
:
Create WOWs, Embrace Change, Have Fun, Think, Build Relationships, Work Safe Work Smart, & We Before Me

Perks & Benefits

Family-owned and operated since 1954
Non-traditional retail hours - Closed evenings and Sundays
5-day work week
Medical, Dental, Vision
401(k)
Paid Time Off
Penn Medicine Health Works
Wellness programs
20% discount at all Kitchen Kettle Foods and Burnley Enterprise shops
Learning and development opportunities

What You’ll Do

1 - General Leadership & Operations

Create a fun, engaging, and memorable environment for guests and employees
Consistently model and reinforce Burnley Enterprises’ Vision, Mission, Values, and How to B.E.
Maintain a clean, safe, and professional store environment
Oversee opening and closing procedures and ensure daily operational tasks are completed
Maintain working knowledge of company systems, including but not limited to inventory management, store coverage, payroll, and email
Participate in monthly manager meetings and lead monthly store meetings
Maintain composure and positivity in a fast-paced and result-driven environment
Move efficiently around the store to support guests and team members
Work Saturdays, holidays, and peak business periods as required
Partner with owners and leadership to optimize store performance and operations

2 - Sales Performance & Guest Experience

Prioritize time on the sales floor during peak hours to build relationships and drive sales
Set daily goals and execute monthly and annual sales plans to meet financial objectives
Create a welcoming and confident shopping experience for every guest
Build connections with guests to encourage repeat business and follow-up through outreach
Generate excitement for brands and lead a motivated, high-performing sales team
Maintain strong product knowledge and provide ongoing training on new and existing products

3 - Employee Leadership & Development

Train, coach, and motivate staff to achieve individual and team success
Ensure all staff members participate in the company’s sales training program
Communicate policy, procedural, and structural updates clearly and positively
Hold team members accountable to How to B.E. and company standards
Maintain behavioral documentation and administer progressive discipline when needed
Conduct performance evaluations twice annually; evaluate new hires twice within their first 90 days
Follow the Burnley Enterprises onboarding process and complete all new hire checklists
Work with the Director of Sales and Merchandising and the Director of Inventory for scheduling and coverage needs
Ensure compliance with inventory control procedures, including damaged goods transfers and returns

4 - Merchandising & Visual Standards

Follow merchandising guidelines provided by Director of Sales and Merchandising and brand representatives
Ensure visual standards support sales goals and enhance the guest experience

What You Bring

Sales leadership and goal-driven mindset
Strong communication and relationship-building skills
Team development and coaching ability
Openness to coaching and feedback to improve personal performance and store leadership
Organization, prioritization, and time management
Adaptability in a fast-paced retail environment
Professionalism, positivity, and accountability
High level of confidentiality and ethical conduct
Results-driven with attention to detail
Proficiency with Microsoft Excel, Outlook, and Word
Commitment to diversity, equity, and inclusion
Stress management and composure under pressure

5-day work week | Closed evenings and Sundays

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