Ticket Office Assistant

Ticket Office Assistant

Position Information

Posting Number: V

Position Title:

Ticket Office Assistant

Posting Type Student Hours/week: 10

Eligibility:
Work study preferred but open to all students

Semester  Academic Year

Location Detailed Work Schedule Weeknight and weekend athletic events.

Number of positions: 12

Department: 728-Athl - Ticket Office

Contact Name:
Eryn Schultz

Contact Phone/Extension: eschul
03

Position Summary Information

Job Description

Summary:

In accordance with established policies and procedures, the Ticket Office Assistant provides exceptional customer service in person at the ticket office on game days for events hosted by Villanova Athletics.

• Answer customer inquiries and process ticket sales via walk-up orders.
• Responsible for daily reconciliation of ticket sales and payments.
• Other assignments may include but are not limited to the compliance pass entrance, will-call distribution and scanning operations.
• Perform other tasks as assigned by the Ticket Office staff.

Requirements:

• Experience in an in-person customer service position.
• Familiarity with MS Office applications (Word/Excel).
• Applicants should be dependable, punctual and possess effective communication and problem solving skills, as well as strong attention to detail.
• Must have a customer-friendly personality and project a positive image of the University and the Athletics Department to fans, donors, staff, students, alumni, and other groups.
• Must be able to multi-task and work in a fast-paced environment.
• Must be able to work weeknights and weekends as needed for events, including working all home football games.
• Must have reliable transportation to and from athletic events.

Additional Information:

Athletic ticketed sports throughout the  seasons include:
Football, Volleyball, Women's and Men's Basketball, and Men's and Women's Lacrosse. 1-2 years customer service experience preferred but not required. Please attach a resume, cover letter and a copy of your VU Class Schedule.

Physical Demands

Summary:

Some jobs require lifting, extensive walking and/or lengthy periods of standing along with exposure to both natural (i.e. weather) and event (i.e. music/crowd volume) related elements.

Wage Rate: $11.25

Closing Date (11:59pm ET):
Open Until Filled Yes

Required fields are indicated with an asterisk (*).

• * Are you currently a registered Villanova student?
  • Yes
  • No
• * Are you eligible for work study?
  • Yes
  • No
  • I don't know
• * What is your availability? (days and times)

  (Open Ended Question)

• * Have you ever worked on campus before? If  Y , what department and semester/year?

  (Open Ended Question)

• * I understand that satisfactory attendance in all academic classes is required to maintain student employment at Villanova University.
  • Yes
  • No

Required Documents
Optional Documents

• Cover Letter / Letter of Interest
• Other Document
• Resume / Curriculum Vitae