Customer Service Associate

Job Title: Retail Sales Associate

Company: Country Lane Gazebos

Location: New Holland, PA

Are you a high-energy communicator who can visualize a project before it’s built? We don’t just sell structures; we sell "raving fan" experiences. We are looking for a Retail Sales Associate who can guide a customer from their first Pinterest-inspired idea all the way to the final day of construction. If you have a background in carpentry, a passion for sales, and the drive to own every project you touch, we want to talk to you.

The Role:
From Inquiry to Installation

As our Retail Sales Associate, you are the face of the brand for our direct customers. You’ll be responsible for transforming inquiries into completed projects (like gazebos and pavilions) through expert technical consultation, proactive lead nurturing, and exceptional relationship management.

What You’ll Do

• Own the Sale: Manage the entire sales lifecycle—preparing technical quotes, following up on proposals, and staying in constant contact with your customers.
• Master the Lead: Take charge of our CRM. You’ll execute weekly email campaigns and nurture leads from our website, retail events, and home shows to ensure no opportunity falls through the cracks.
• Technical Visualization: Use your construction background to help customers "see" their project. You’ll answer design and assembly questions on the fly, ensuring their vision is technically feasible.
• Be the Brand: Represent us at trade shows, open houses, and live events. You’re the high-energy pro who engages prospects and builds excitement.
• Foster Loyalty: The sale doesn’t end at the signature. You’ll follow up post-construction to secure testimonials and build long-term referrals.

What You Bring to the Table

• Carpentry Knowledge: Previous hands-on carpentry experience is required. You need to understand how things are built to sell them effectively.
• The Hunter Mentality: You aren't afraid of the phone. You are self-motivated and energized by outbound calling and lead chasing.
• Communication Prowess: You have exceptional writing and verbal skills. Whether it’s a detailed quote or a thank-you card, your professionalism shines through.
• Grace Under Pressure: You can juggle a ringing phone, a complex quote, and a walk-in customer without losing your cool.
• Tech & Math Savvy: Comfortable with Microsoft Office and CRM software, with the math skills to ensure every measurement and quote is perfect.

Work Environment & Requirements

• Education: High School Diploma or equivalent required.
• Flexibility: Willingness to work a flexible schedule to accommodate home shows and special events.
• Physical Ability: Comfortable standing for long periods at events and able to lift up to 50 lbs. occasionally.
• Location: Based at our HQ with occasional site visits to customer properties.

Your Comprehensive Benefits Package:

We value our team members and offer a robust compensation and benefits package:

• Competitive Compensation: Total compensation ranging from $60,000 - $85,000/year, comprising a base hourly salary plus monthly commissions (DOE).
• Health & Wellness: Comprehensive Health, Dental & Vision Insurance, including an HSA option.
• Time Off: Paid Time Off and Paid Holidays.
• Financial Security: Retirement plan with employer match, Company Paid Life Insurance, Short- & Long-term Disability Insurance, and Paycheck Protection Plans.
• Longevity Rewards: A special 10-year incentive program for employees dedicated for 10+ years.
• Work Tools: Company-provided cell phone and laptop.
• Development: Opportunities for personal development and growth.
• Support Services: Employee Assistance Program.
• Engaging Culture: Monthly team-building events, team meals, and company celebrations.
• Impactful Work: The chance to work with a growing, innovative, entrepreneurial company that genuinely invests in its people and the community.

Ready to build your dream career? Apply today and become part of the Country Lane Gazebos family!

Country Lane Gazebos provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any characteristic protected by federal, state, or local laws.

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