Mobile Associate, Store-in-Store, Bilingual - Retail Sales

Job Overview

Mobile Associates, Store-in-Store, are integral members of the Retail Team who bring the T-Mobile brand to life within National Sales partner locations. They create energy and excitement around our products and services, engaging customers in a high‑traffic environment to build and deepen relationships.

• Proactively engage a broad range of customers in a highly‑traffic retail environment using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.
• Leverage digital self‑serve tools during customer interactions and onboarding, identifying customer needs and applying solution‑based selling techniques to demonstrate the full value of T‑Mobile products and services.
• Complete training on the T‑Mobile in‑store experience, new skills, products and processes, and stay current with system knowledge and reference resources.
• Build strong customer relationships, communicate personality‑matching, and exceed customer expectations. Drive sales activity, capture referrals, manage back‑up processes, and perform price overrides for specialty offers.
• Collaborate with nearby leadership and teams to support the customer experience from account set‑up through device support and account servicing.

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, preferably in a retail environment (Preferred)

• Coaching – required
• Communication – required
• Customer Engagement – required
• Customer Needs Identification – required
• Customer Service – required
• Leadership – required
• Product Knowledge – required
• Relationship Building – required
• Sales – required
• Sales Techniques – required

• At least 18 years of age
• Legally authorized to work in the United States

• Travel Required:
  
  No
• DOT Regulated Position:
  No
• Safety Sensitive Position:
  No

Hourly Base Pay: $19.50 plus $5.00 per hour training pay. Mobile Associates receive on‑the‑job training in the first 90 days and are eligible for hourly training pay. After training, Mobile Associates can promote to the Mobile Expert role with an annualized incentive target of $18,000/year (actual incentives vary). All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives.

Full‑time and part‑time employees have access to medical, dental, and vision insurance; flexible spending account; 401(k); employee stock grants; employee stock purchase plan; paid time off; up to 12 paid holidays; paid parental and family leave; family building benefits; childcare subsidy; tuition assistance; college coaching; short‑ and long‑term disability; voluntary AD&D coverage; voluntary accident coverage; voluntary life insurance; voluntary disability insurance;

voluntary long‑term care insurance; mobile service and home internet discounts; pet insurance; commuter and transit programs.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law.

Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please contact Applic or call 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position, and we are unable to respond to non‑accommodation related requests.