Inside Sales Specialist

Summary

The Inside Sales Representative is responsible for providing outstanding sales and service support for our customers and territory management team within a fast-paced environment. This role handles a high volume of product sales, price quotes, order entry and delivery scheduling, customer follow-up and related duties.

• Communicate and work effectively with customers, vendors, management, dispatch and other employees.
• Provide service for Erie Materials’ customers including:
  • Greet customers in person and over the phone in a professional and courteous manner.
  • Provide customers with current building materials product information, current specials and promotions and information on differences between the products we offer.
  • Identify and sell to the customer additional accessories and other products related to their order.
  • Provide building materials product quotations for the customer.
  • Follow up with customers for potential orders.
  • Take and enter orders into the ERP system.
  • Purchase special order products for customers directly through the vendor, and follow up with customers and vendors as needed.
  • Respond to customer inquiries and complaints.
  • Process cash and credit card sales transactions.
  • Process purchase order and receiving paperwork.
  • Schedule orders for delivery with the dispatcher and/or the Distribution Center.
  • Provide accurate customer information to the accounting department.
  • Obtain manager approval on pricing issues with customers.
  • Process customer product returns and credits.
  • Provide prospective customer support to Territory Managers.
  • Process back orders.
• Assist in inventory control, run inventory reports and compare inventory reports to invoices.
• Work with warehouse management to determine inventory discrepancies.
• Coordinate special orders through the purchasing department.
• Coordinate intercompany transfers with the Distribution Center.
• Organize the showroom literature, samples, and displays.
• Participate in frequent training on products, sales techniques, and other job‑related topics.
• Maintain customer files including staple, collate and file paperwork.
• Provide support to the warehouse and delivery staff, as needed.
• This position requires minimal travel to training events, customer events, and trade shows, as needed.
• Additional duties and responsibilities, as assigned.

• Provide personalized customer service through direct in‑person and phone conversations.
• Communicate with managers, other employees, customers and vendors.
• Maintain a professional and friendly demeanor in all interactions, both in‑person and electronically through technology mediums.
• Handle customer feedback and complaints efficiently, ensuring customer satisfaction.

• High school diploma or general education degree (GED) and 2 years of related work experience and/or training in sales; or, equivalent combination of education and experience.
• A valid driver’s license is preferred.
• Exceptional time management and organizational skills are required.
• Knowledge of building materials product is preferred.
• Ability to read and interpret documents such as job specifications and product manuals.
• Ability to read, write and comprehend simple instructions, short correspondence, and memos.
• Strong basic math skills which include the ability to add, subtract, multiply, and divide in all units of measure.
• Ability to effectively present information in one‑on‑one and small group situations to customers, clients, and other employees of the organization.
• Basic skills using Microsoft Office, Excel and Outlook computer programs or the ability to learn them.
• Experience working with an ERP system or the ability to learn an automated ERP system.

• Competitive Pay with Performance Recognition Bonuses
• 401(k) Retirement - eligible on 1st day
• Generous Profit‑Sharing Program
• Paid Holidays
• Medical, Rx, Dental & Vision Insurance - eligible on 1st day
• Flex Spending and Health Savings Accounts
• Employer Paid Disability Insurance
• Employer Paid Life and AD&D Insurance
• Optional Cancer, Pet and Legal Aid Plans
• Paid Training & Personal Growth Opportunities
• Tuition Reimbursement
• Affiliate Automobile Lease/Purchase…