Customer Relationship Specialist

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Full Time
· Petersburg, PA, US

7 days ago
• Requisition

Salary Range: $19.00 to $21.00 annually

This is an exciting opportunity to join our Perma‑Chink Family! We need an experienced Customer Service Representative to join the sales team in our Petersburg, PA store. Perma‑Chink is a national specialty building supply manufacturer who sells our products to owners of log homes, in addition to builders and contractors, within a showroom & phone sales atmosphere. You will report to the store manager and become an integral part of our customer service team.

At Perma‑Chink we believe excellent caring customer service and education about our products is vital for knowing the best way to care for your home.

Primarily responsible for providing engaging and effective customer service for all Perma‑Chink Systems customers by utilizing excellent, in‑depth knowledge of company products and programs. Self‑motivation, urgency of responsibilities, integrity, attention to detail, multi‑tasking, and vision are essential for this role.

• Handle inbound, unsolicited prospect calls and convert them into sales.
• Emphasize product/service features and benefits, estimate projects, and prepare sales order.
• Customer sales order data entry, arrange will call pick‑ups, and collect payments.
• Increase sales using your skills.
• Become trained & stay updated on our products, trends & technical information.
• Communicate effectively with customers, prospects & co‑workers in Knoxville & other stores.
• Investigate and troubleshoot customer service concerns.
• Maintain an organized office area & showroom space.
• Appropriately communicate brand identity and corporate position.
• Learn to mix and tint products to the standards set forth in company guidelines.

• High School diploma or equivalent experience.
• Good communication skills, both verbal & written. Excellent listening skills are necessary.
• Dependable to work regular hours Mon‑Fri.
• Ability to engage customers to build and maintain lasting relationships.
• Aptitude for multi‑tasking, initiative for self‑motivation, & keen problem‑solving skills.
• Detail oriented with accuracy, with a sense of urgency in follow‑up with customers, co‑workers & logistics.
• Professional demeanor, business casual appearance; friendly, outgoing personality.
• Computer, e‑mail & data entry skills required. Proficiency in MS Excel & e‑mail skills are mandatory.
• Must be able to lift up to 60 lbs.

• $19 – $21/hour based on experience.
• Annual profit‑sharing bonus.
• Paid Time off 104 hrs (13 days) accrued the first year.
• 12 paid holidays; includes a full week off between Christmas and New Year.
• Life & disability insurance coverage for employees.
• 401(k) plan with employer matching.
• We are a Drug‑Free workplace; pre‑hire drug test is required & random post‑hire testing may be done.