Resource Clinical Navigator | Corporate

This position works under the direction of the Business Development Educator and serves as a national clinical and business development resource supporting PAM Health hospitals and markets. Cultivates referral relationships, supports census growth initiatives, completes patient assessments, and assists facilities with operational and business development support. Extensive national travel is required.

This position is a role that will require extensive travel nationally across our entire markets throughout the US.

Pre-Admission Assessment

· Maintains responsibility for patient referral until patient admits to PAM Health.

· Displays knowledge of both inpatient rehabilitation and long-term acute care (LTACH) admissions criteria for pre-assessment analysis.

· Coordinates and completes on-site pre-admission assessments on potential patients unless geographically prohibitive or operationally impractical. Completes phone/FAX assessments if geographically prohibitive. Documents pre-admission assessments legibly, accurately, and completely in the approved format.

· Reviews medical record of referred patient and identifies all aspects related to pre-certification financial coverage and admission criteria. Serves as a navigator to the Admissions office for insurance companies and provides clinical information to obtain pre-certification from payers.

· Obtains and reviews admission information by evaluating the patient's medical record and interviewing the patient and/or family to support the admission process. Assesses the patient's appropriateness for admission, recommends the appropriate level of care, and communicates the admission status to the referral source in coordination with the Admissions Department.

· Orients patient and/or family to facility services, including length of stay. Educates, supports and serves as a resource to family members of current, past, and potential patients.

· Communicates with facility Admissions department and facility CEO on a daily basis to optimize census management and case finding strategies.

· Follows up on all pending as well as medical denials in person to re-evaluate potential for admission.

· Conducts follow up with referral facilities to ensure satisfaction and service levels were met.

· Provides temporary market support during hospital openings, staffing transitions, census growth initiatives, and operational needs.

Business Development

· Supports and assists with marketing strategies for assigned facilities and markets nationwide.

· Uses sales and marketing techniques to support growth in admissions and revenue volume.

· Collaborates with Business Development Educators and local leadership to support market action plans and growth strategies.

· Utilizes educational opportunities to present PAM Health hospitals and services to referral sources.

· Identifies contacts and manages potential referral sources using approved account management systems.

· Uses prospecting methods to generate leads and referral opportunities.

· Supports referral and admission goals for assigned facilities and territories.

· Participates in community events and activities.

· Attends required Business Development meetings and operational calls.

· Functions as a national resource supporting facilities across multiple markets as assigned.

Market Education

· Identifies and educates new referral sources to PAM Health programs and services.

· Assesses and conveys stakeholder needs. Establishes and maintains strong relationships with providers through ongoing assessment and servicing of their rehabilitation/LTACH needs.

· Schedules educational in-services to educate referral sources about PAM Health programs and services; works closely with Admissions departments, Business Development Educators, DSIs, CEOs, and local leadership teams to achieve census goals and assigned objectives.

· Provides or arranges educational presentations to referral sources, physicians, discharge planners, families, and community members as requested.

· Coordinates and schedules professional, family, and/or potential patient tours of facilities.

· Gathers information on healthcare providers in facility service areas and forwards…