Client Service Representative

Location: Wilkes Barre

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies () , and through our businesses including Trane® ()  and Thermo King () ,  sustainability is not just how we do business-it is our business.  

Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits ()  designed for you to Thrive at work and at home.

We boldly go.

** Where is the work:*
* Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

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* What you will do:

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* + Responsible for customer satisfaction, retention, and growth for assigned portfolio.

+ Drives the account management process for assigned portfolio, which includes development of customer account profiles, account strategies, service delivery plan and customer budget planning.

+ Responsible for responding within 24-hours to all customer inquiries and concerns.

+ Identifies and communicates issues, business goals and objectives to the account team(s) and leadership on all assigned accounts.

+ Visit customers' sites to ensure assigned work is being executed properly, identifying sales opportunities, and communicating with the customer.

+ Responsible for working with the Service Resource Coordinators to ensure the technician's schedules and parts/materials are in place to deliver company profits and meet the customer obligations on assigned portfolio.

+ Responsible for T & M and Quoted Job pull-through opportunities, collaborating with the account manager and the estimating team on the proposals and delivering proposals to the customer in a time to meet their needs.

+ Responsible for customer Accounts Receivable communication and follow-up.

+ Responsible for collaboration and follow up on sales leads and quick quotes.

+ Responsible for service agreement renewal activity with customer directly, managing the booking process and achieving monthly targets.

+ Responsible to review the financial performance of all assigned accounts on monthly basis and provide a correction plan for poor performing service agreements.

+ Provides a weekly activity plan to the Client Service Team Leader

+ Attends sales and customer support development trainings.

+ Attends sales meetings.

** Other Responsibilities*
* + Prioritizes workload and customer requests to ensure a positive customer experience **.*
* + Establishes and maintains effective internal working relationships with co-workers, supervisors etc. along with external customers.

+ Prepares reports/correspondence and maintains files.

+ Schedules, participates and/or leads meetings, and project team activities.

+ Communicate and liaise verbally, in writing, and in person with external and internal stakeholders.  For example: customers/suppliers/visitors/enquirers and relevant staff.  Provide accurate information in timely manner.

+ Maintain consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health & safety procedures.

+ Pursues personal development of skills and knowledge necessary for the effective performance of the role. Attends training to develop relevant knowledge, techniques, and skills.

+ Adheres to health and safety policy, and other requirements relating to care of equipment.

+ Other responsibilities as required.

** What you will bring:*
* · Customer service experience is a plus.

The ideal candidate is interested in developing toward a future sales opportunity.

· Must be able to handle high-stress situations.

· Must be able to communicate effectively in person, by phone and through written communication.

· Must be proficient with use of the telephone and voice mail, the computer, and other office equipment.

· Proficient in Microsoft Office applications, particularly Excel and Word, in addition to Salesforce exposure.

· Mathematical Aptitude

· Must have a…